Promoted from Manager of Business Systems to Associate Business Director in 2004.Selected by management to join the Strategic Development Group and to spearhead key corporate initiative projects.Successfully authored a multi-million dollar business case for enterprise-wide application procurement.Designed, developed, and implemented a WEB-based application used to maintain client's (internal and external) data.Provided value-added consultative services to clients throughout the implementation transition life cycle.Directed a team of national and international business analysts regarding project design, analysis, and implementation. Performed corporate-wide application overviews.Developed and presented an intensive 2 week training course for personnel in India; Provided guidance to clients on tools and infrastructure necessary to identify issues and implement solutions per client requirements.Conducted problem analysis and submitted recommendations for solutions in accordance with TSYS methodology maintenance flow policies and procedures.Consulted on risk assessment and mitigation planning for conversion and testing to ensure project objectives were met and client expectations were exceeded.Planned, conducted, and directed research and/or development work on more complex projects necessitating the origination and application of new and unique approaches.Responsible for determining work priority based on resource availability and workload.Developed and coordinated user acceptance work sessions to ensure product validity.Awards: 2009 Team of the Quarter Award

Researched and analyzed system issues and client bank requests in a timely manner to meet required deadlines.Utilized mainframe operating system containing IMS and DB2 databases and COBOL language.Performed a Functional Site Analysis with client banks to identify any potential differences or gaps between their system and the TSYS platform.

Designed, developed, and implemented marketing initiatives pertaining to TSYS legacy systems.Analyzed business requirements and translated technical requirements for SAS coding.Managed project life cycle from requirements gathering to implementation.Coordinated project workload and timelines.Consulted multiple departments pertaining to program Terms, Products, and Features.Conducted Functional Test Analysis to produce test scenarios and condition accounts for validation.Assisted in issue management and problem resolution.Identified and coded criteria used to identify populations targeted for solicitation.Authored and implemented a project methodology used to decrease time to market.