Tim Curry Email and Phone Number
Tim Curry work email
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I love to make organizations run better. I identify and resolve business, partner, and customer issues in rapidly growing cultures and globally distributed teams. To accomplish this, I focus on delivering key outcomes, building amazing teams and working cross-functionally to align on the right priorities.I have enjoyed several executive positions throughout my career in operations, project management, customer support, engineering management, and strategy. I genuinely believe in the philosophy that if you put the customer first, everything else will fall into place. Here are some cool things I'm proud of:- Broad experience spearheading operational efficiency, organizational scale, and cultivation of a motivated and expert global management team for delivering technology solutions.- Architected global support organization and processes from end-consumer mindset to enterprise-class solutions based on customer needs.- Designed, implemented and scaled enterprise support business (B2B) and professional services PMO from the ground up.- “Turned around” unhappy customers by identifying core challenges related to people, processes and technology and drive cross-functional solutions.- Analytical thinker, with deep understanding on identifying key metrics and how those tie to running a healthy services business.AREAS OF EXPERTISEOperations Strategy | Operational Metrics | Customer Support | Program Management | Business Operations | Efficiency Optimization | Continuous Process Improvement | Operating Cadence | Performance Reporting | Investment Prioritization | Financial Analysis | Scaling | Framework Development | Professional Services | Cross-Functional Collaboration | Partnerships | Stakeholder Relations | Engagement | Global Team Leadership
Datadog
View- Website:
- datadoghq.com
- Employees:
- 9726
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Vice President, Technical Solutions OperationsDatadogCalifornia, United States
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Head Of Technical Account Management, AmericasStripe Aug 2023 - PresentSouth San Francisco, California, UsLeading, expanding, and growing a high-performing team for Stripe's top customers in the Americas. -
Director, Google - Platform Operations & Support For Stadia & Immersive Stream For GamesGoogle Apr 2019 - Mar 2023Mountain View, Ca, UsCreated end-to-end content operations strategy for Google’s video-game streaming service, Stadia. Led pipeline operations for the technical certification, storefront, promotion, merchandising, customer support, and payment of games on the Stadia platform. Implemented performance metrics and improvement initiatives: delivered 6x volume with no staff increase.- Defined strategy and built a scaled, high-touch, and social support organization for the launch of Google Stadia in 22 countries and 11 languages, maintaining CSAT and CES of 90+% at 95+% SLA.- Formed new LiveOps / network operations center to support external partners 24/7 for platform and game incidents and to maintain continuous uptime, resulting in 99.9%+ availability during Stadia’s lifetime.- Optimized internal and external labor strategy to reduce FTE headcount required to run the service by 80% while also reducing external spend by 40% annually.- Managed global workforce management processes, including forecasting, financial modeling and risk management, including EMEA compliance initiatives. Resulted in complete adherence to new European regulation requirements.- Provided leadership to shut down the Stadia service in January 2023, resulting in positive news on how companies should turn down services: e.g., https://www.theverge.com/23561541/google-stadia-shutdown-precedent-editorial. -
Sr. Vice President, Global Support & OperationsTivo Aug 2016 - Apr 2019San Jose, California, UsIntegrated disparate B2B and B2C operations teams between two merging companies (Rovi) into a cohesive, globally distributed team of 200+ full-time employees and hundreds more external staff across multiple vendors. Reduced spend by >50% annually while maintaining CSAT >90% in both businesses.- Migrated onshore BPO to new offshore BPO resulting in $3MM annual savings while maintaining parity in all operational and customer satisfaction metrics.- Formalized executive interaction model with product, engineering and sales based on customer feedback to prioritize service improvements resulting in CSAT exceeding 90% for first time in Rovi’s history. -
Vice President, Professional Services & SupportTivo Jan 2012 - Aug 2016San Jose, California, UsBuilt and managed global team to integrate and provide 24/7 support of TiVo’s cloud-based service across multiple languages, geographies and customer sizes resulting in increased revenue and improved uptime.- Created new PMO with focus on onboarding and continual maintenance/support of TiVo domestic cable operator business driving over $20MM annual revenue in first six years. - Steered cross-functional team to identify telemetry, service improvements, alerting and processes which improved overall reliability of TiVo’s cloud service to >99.95%.- Directed integration of TiVo products for 40+ new operators: technical integration, UI customization, and training to build initial customer base for B2B offering.- Built global team of project managers and technical engineers with tailored expertise on deployment and configuration of TiVo products delivering on over 150 SOWs per year.- Managed outsourced call center (BPO) of >300 call center agents servicing over 4 million retail customers.- Implemented support process improvement initiatives based on industry-standard best practices resulting in a decrease of the number of critical incidents by 64% and reduction in the meantime to restore by 68%.
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Senior Director - It Applications & Program ManagementTivo Dec 2009 - Jan 2012San Jose, California, UsTransformed internal development team from delivering internal applications to external-facing APIs used for TiVo interactive services – i.e., online scheduling, account management, authentication.
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Director - It Applications & Program ManagementTivo Oct 2007 - Dec 2009San Jose, California, UsIncreased throughput of annual project delivery from 20 releases to over 60 per year in three years while increasing year over year budget by only 15%.
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Senior Manager - It ApplicationsTivo Jan 2006 - Oct 2007San Jose, California, UsEstablished and upstarted first offshore development and QE teams within IT organization resulting in increased capacity at a 50% reduction in personnel costs.
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Senior Client Operations ManagerAriba, Inc Jan 2004 - Jan 2006Waldorf, DeActed as single point of contact for all operational and integration issues of Ariba’s procurement software for large enterprises. • Consolidated and managed a multi-million dollar implementation program across 6 highly complex concurrent projects, each having individual teams, reducing overall delivery time by >30%• Turned around a challenging relationship with a global Fortune 100 client, ensuring a strategic win-win over a 6-month period, thereby enabling further software sales of $4MM• Reduced resolution time of operational issues by up to 50% by conducting post-mortem analyses of implementation projects and providing comprehensive “lessons learned” to support team -
Senior Technical ManagerAlliente 2000 - 2004Alliente was a managed services startup spun off from HP's procurement organization. I managed a team of Professional Services engineers for the planning, development, implementation, and continued operation of an internet-based, eProcurement software solution (Ariba) for multiple global Fortune 500 corporations. Alliente was acquired by Ariba in 2004. -
Senior Aerodynamics EngineerLockheed Martin Skunk Works Aug 1998 - Sep 2000Bethesda, Md, UsAerodynamics and flight control systems -
Graduate Research AssistantNasa Langley Research Center Aug 1996 - Aug 1998Hampton, Virginia, UsGeneration of system identification models for high-speed aircraft research -
Composites Manufacturing EngineerNorthrop Grumman Corporation Aug 1993 - Aug 1996Falls Church, Va, UsTranslated design engineering drawings into usable instructions for the manufacturing shop floor for B-2 stealth bomber
Tim Curry Skills
Tim Curry Education Details
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The George Washington UniversityAeronautical And Astronautical Engineering -
Embry-Riddle Aeronautical UniversityBusiness & Technical Management (Mba)
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California State Polytechnic University-PomonaAeronautical And Astronautical Engineering
Frequently Asked Questions about Tim Curry
What company does Tim Curry work for?
Tim Curry works for Datadog
What is Tim Curry's role at the current company?
Tim Curry's current role is Vice President, Technical Solutions Operations.
What is Tim Curry's email address?
Tim Curry's email address is ti****@****ail.com
What is Tim Curry's direct phone number?
Tim Curry's direct phone number is +140880*****
What schools did Tim Curry attend?
Tim Curry attended The George Washington University, Embry-Riddle Aeronautical University, California State Polytechnic University-Pomona.
What are some of Tim Curry's interests?
Tim Curry has interest in Home Improvement, Home Decoration, Electronics.
What skills is Tim Curry known for?
Tim Curry has skills like Program Management, Business Intelligence, Integration, Cross Functional Team Leadership, It Strategy, Enterprise Software, Product Management, Project Management, Vendor Management, Software Project Management, Professional Services, Agile Methodologies.
Who are Tim Curry's colleagues?
Tim Curry's colleagues are Marina L., Shane O'neill, Jordan Ufer, Abhinav Modugula, Madison Brown, Philip Geske, Andrew Ryba.
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