Tim Curry Email & Phone Number

California, United States

South San Francisco, California, Us

Leading, expanding, and growing a high-performing team for Stripe's top customers in the Americas.

Mountain View, Ca, Us

Created end-to-end content operations strategy for Google’s video-game streaming service, Stadia. Led pipeline operations for the technical certification, storefront, promotion, merchandising, customer support, and payment of games on the Stadia platform. Implemented performance metrics and improvement initiatives: delivered 6x volume with no staff increase.- Defined strategy and built a scaled, high-touch, and social support organization for the launch of Google Stadia in 22 countries and 11 languages, maintaining CSAT and CES of 90+% at 95+% SLA.- Formed new LiveOps / network operations center to support external partners 24/7 for platform and game incidents and to maintain continuous uptime, resulting in 99.9%+ availability during Stadia’s lifetime.- Optimized internal and external labor strategy to reduce FTE headcount required to run the service by 80% while also reducing external spend by 40% annually.- Managed global workforce management processes, including forecasting, financial modeling and risk management, including EMEA compliance initiatives. Resulted in complete adherence to new European regulation requirements.- Provided leadership to shut down the Stadia service in January 2023, resulting in positive news on how companies should turn down services: e.g., https://www.theverge.com/23561541/google-stadia-shutdown-precedent-editorial.

San Jose, California, Us

Integrated disparate B2B and B2C operations teams between two merging companies (Rovi) into a cohesive, globally distributed team of 200+ full-time employees and hundreds more external staff across multiple vendors. Reduced spend by >50% annually while maintaining CSAT >90% in both businesses.- Migrated onshore BPO to new offshore BPO resulting in $3MM annual savings while maintaining parity in all operational and customer satisfaction metrics.- Formalized executive interaction model with product, engineering and sales based on customer feedback to prioritize service improvements resulting in CSAT exceeding 90% for first time in Rovi’s history.

San Jose, California, Us

Built and managed global team to integrate and provide 24/7 support of TiVo’s cloud-based service across multiple languages, geographies and customer sizes resulting in increased revenue and improved uptime.- Created new PMO with focus on onboarding and continual maintenance/support of TiVo domestic cable operator business driving over $20MM annual revenue in first six years. - Steered cross-functional team to identify telemetry, service improvements, alerting and processes which improved overall reliability of TiVo’s cloud service to >99.95%.- Directed integration of TiVo products for 40+ new operators: technical integration, UI customization, and training to build initial customer base for B2B offering.- Built global team of project managers and technical engineers with tailored expertise on deployment and configuration of TiVo products delivering on over 150 SOWs per year.- Managed outsourced call center (BPO) of >300 call center agents servicing over 4 million retail customers.- Implemented support process improvement initiatives based on industry-standard best practices resulting in a decrease of the number of critical incidents by 64% and reduction in the meantime to restore by 68%.

San Jose, California, Us

Transformed internal development team from delivering internal applications to external-facing APIs used for TiVo interactive services – i.e., online scheduling, account management, authentication.

San Jose, California, Us

Increased throughput of annual project delivery from 20 releases to over 60 per year in three years while increasing year over year budget by only 15%.

San Jose, California, Us

Established and upstarted first offshore development and QE teams within IT organization resulting in increased capacity at a 50% reduction in personnel costs.

Waldorf, De

Acted as single point of contact for all operational and integration issues of Ariba’s procurement software for large enterprises. • Consolidated and managed a multi-million dollar implementation program across 6 highly complex concurrent projects, each having individual teams, reducing overall delivery time by >30%• Turned around a challenging relationship with a global Fortune 100 client, ensuring a strategic win-win over a 6-month period, thereby enabling further software sales of $4MM• Reduced resolution time of operational issues by up to 50% by conducting post-mortem analyses of implementation projects and providing comprehensive “lessons learned” to support team

Alliente was a managed services startup spun off from HP's procurement organization. I managed a team of Professional Services engineers for the planning, development, implementation, and continued operation of an internet-based, eProcurement software solution (Ariba) for multiple global Fortune 500 corporations. Alliente was acquired by Ariba in 2004.

Bethesda, Md, Us

Aerodynamics and flight control systems

Hampton, Virginia, Us

Generation of system identification models for high-speed aircraft research

Falls Church, Va, Us

Translated design engineering drawings into usable instructions for the manufacturing shop floor for B-2 stealth bomber

Master Of Science - Ms, Aerospace, Aeronautical And Astronautical Engineering

Master Of Business Administration - Mba, Business & Technical Management (Mba)

Bachelor Of Science - Bs, Aerospace, Aeronautical And Astronautical Engineering