As the General Manager of Operations, I oversee the operational framework of Source Central, ensuring seamless integration and execution across support services, project implementation, and engineering teams. My role encompasses strategic planning, process optimization, and leadership to drive efficiency, innovation, and customer satisfaction.Key Responsibilities:Lead and manage the support services team to provide exceptional customer service and technical support.Oversee project implementation, ensuring timely and successful delivery of customer projects.Direct the engineering team, fostering a culture of continuous improvement and technical excellence.Develop and implement operational strategies to enhance performance and achieve business objectives.Collaborate with cross-functional teams to align operational goals with overall company vision.Monitor key performance indicators (KPIs) to identify areas for improvement and drive operational excellence.Build and maintain strong relationships with clients, ensuring their needs are met with the highest standards.

Responsible for our client-facing Support teams along with internal operations at both Source Central and Datamini Communications. Also assisting in planning for future growth and works of the company both from a technological and personnel perspective.

The focus for my team is to ensure that they are able to deliver the highest quality end user experience along with ensuring the smooth flow of IT operations. I aim to ensure that my team has all necessary tools and resources in order to achieve their optimal level of work.

Onsite engineering role along with managing and planning for future growth of all our Education clients.

Onsite IT Admin role for technical support at education clients

Responsible for integration and growing of the Service Desk team in Telephony Communications support after being acquired by Source Central. Working towards a goal of reinventing and streamlining support operations to ensure customers and clients are offered the best support experience possible.

Supporting all of BC Ambulance's IT and Communication needs. This covered approx. 350 Ambulance stations, all paramedic and operations staff, along with all in-car equipment.

Level 1/2 Helpdesk role with a support scope of 700 stores in Canada and 600 stores in the United States. Supporting daily IT operations along with further troubleshooting of persistent programming and database issues of the in-house POS system.

Supporting approximately 1200 students and 100 staff on daily IT needs.