• Responsible for developing, executing, and reporting upon the overall integrations strategy for Integris, LLC. • Direct the integrations process, focusing on proper integrations of people, process & technology.• Managed the full company integration strategy, including but not limited to Human Resources, Technology, Vendor, Client Facilities, Product, Process, Compliance, Sales, Operations, and Finance.• Served as a valued member of the Leadership Team, reporting directly to the CSO while working directly with the CEO, CFO, and CTO.• Managed a high performing team comprised of professionals dedicated to integration strategy and execution.• Worked in collaboration with all aspects of the business to create efficiencies, streamline processes, and drove bottom-line profit to strengthen EBITDA valuation for PE ownership.

• Direct the integrations process, focusing on proper integrations of people, process & technology.• Managed the full company integration strategy, including but not limited to Human Resources, Technology, Vendor, Client Facilities, Product, Process, Compliance, Sales, Operations, and Finance.• Served as a valued member of the Leadership Team, reporting directly to the CSO while working directly with the CEO, CFO, and CTO.• Managed a high performing team comprised of professionals dedicated to Integration strategy and execution.• Worked in collaboration with all aspects of the business to create efficiencies, streamline processes, and drove bottom-line profit to strengthen EBITDA valuation for PE ownership.Notable achievements while in the position included:- Led the integration of 4 companies at one time into a newly branded MSP

• Provide consulting services related to Mergers & Acquisitions, specifically related to Integrations activities around people, process & technology• Understands and operationalizes the business strategy• Program manages confirmatory due diligence, integration and separation planning, execution, and performance tracking• Mobilizes and leads virtual teams and manages to schedule and deliverables• Assesses the impact of the integration/separation on the business and leads design and execution of plans to preserve and create value• Translates business requirements into an integration/separation plan• Creates highly effective partnerships, including regular clarification of roles and responsibilities, across client and partner teams

• Oversee all day to day operations and service delivery to optimize Organization initiatives as it relates to our services and solution • Head up strategic initiatives as it relates to processes, policies & improvements. • Develop and enhance service delivery, fulfillment processes and tools to ensure repeatabilityand standardization; process management; alerting, escalation and management of risks; SLAsand KPIs; templates and process flow.• Supervision of the Professional Services team, Service Team and outsourced resources• Drive initiatives covering delivery performance, service improvements, quality, and processes• Identify, investigate & implement new tools/products/services.• Manage multiple client relationships and ensure customer satisfaction.• Incident & Escalation Management – Manage severity 1 & 2 outages while providing ongoingemail & voice communication, working with technology owners to restore service.• Conduct operations reviews to review companies product and support performance

• Lead the day-to-day management of the IT operations for the company and its 8 offices, including multiple datacenter assets, implementing a focus on cybersecurity strategy and planning.• Spearhead the strategic planning of the future state of the company’s IT infrastructure, including budgetary management and technical implementation and testing, taking advantage of cloud computing when appropriate. • Drive the planning and management of technical integrations of companies acquired by NexusTek, including standardizing policies and technology for 340 employees. • Develop and implement IT standards and policies designed to streamline IT operations and security. • Oversee the management, maintenance, improvement, and deployment of all technologies for internal operations.

• Managed a high performing team comprised of 25+ direct reports, working to control costs while driving efficiencies through the use and implementation of technology innovations. • Provided wide-ranging IT consulting and advisory support, delivering executive-level IT strategic guidance and support for C-suite positions for the SMB and enterprise-level customer base. • Drove operational improvements by creating robust systems, processing, and tools that enabled the company to scale operations at optimum levels. • Spearheaded technical innovations by developing and enhancing monitoring and automation tools to enhance the customer experience while improving engineer efficiency. Notable achievements while in the position included:- Promoted for the proven ability to lead, innovate, and optimize support operations.

Management of Remote Services, (2006 – 2016)• Led a team that provided consulting services for the NexusTek client base that managed Microsoft, VMware, Dell, HP, and other related technologies for key clients. • Oversaw all day-to-day operations of a Remote Services team, analyzing performance and efficiency data for the team to ensure it operated at peak effectiveness. • Managed escalated support and customer services issues, working to resolve issues in a timely, professional manner to maintain levels of satisfaction and loyalty. • Worked in collaboration with other members of the management team and the team to brainstorm ideas to improve and better utilize the company’s remote services to the benefit of the customer.• Implemented change within the group that improved on existing products and services. • Notable achievements while in the position included: o Recipient of the “Employee of the Year Award” in 2009.Tier 3 Engineer/Team Lead, (2004 – 2006)• Recruited and selected to develop a help desk support group based on proven past professional experience. • Provided comprehensive remote and onsite Tier 1, 2, and 3 support for a glowing client base at NexusTek with a priority on customer service. • Delivered exceptional levels of service while remotely administering all facets of the customer’s networks and remotely troubleshooting and diagnosing a wide range of technical issues.• Supported Microsoft Active Directory from 2003 AD and beyond, Microsoft Exchange Servers 2003/2007/2010, Microsoft SQL Server 2000/2005/2008, and Cisco ASA/PIX devices/SonicWall devices. • Monitored approximately 100 clients with N-Central monitoring and maintained Microsoft updates for 100+ client networks, including testing and installing updates. Notable achievements while in the position included:- Recipient of the “Employee of the Year Award” in 2005 and 2006.