Tim Davey Email & Phone Number

Spokane, Washington Area

As a contractor for Volt Workforce Solutions, I manage multiple large-scale and complex network infrastructure projects for the Enterprise Technology organization at Avista. My responsibilities encompass defining project scope, developing and maintaining project plans, managing risks, budgeting and forecasting, creating governance documents, scheduling and tracking resources, identifying risks and issues, coordinating all project-related work, facilitating project meetings, and reporting status to steering committees and business stakeholders.My primary focus areas include constructing or refreshing microwave communication sites, which are critical components of Avista’s private network backbone, and overseeing large-scale refresh projects for essential hardware in Avista Data Centers. I have extensive experience in managing all project facets, including design, contracting, procurement, site construction, network equipment deployment, testing, outage communication and coordination, and commissioning new equipment. I am adept at working within both waterfall and agile methodologies, utilizing a highly matrixed team of contract employees, full-time employees, engineers, and craft staff.Extensive experience with Clarity PPM and Avista PMO processes.

Held many key roles for the leading developer of web based virtual agent technology as the company grew from start up to a recognized leader in the industry. Primary liaison between Next IT and strategic customers including the United State Army Human Resources Command (HRC), United States Army Accessions Command (USAAC), BECU, and Alaska Airlines. Serve as single point of contact and advocate for these customers within Next IT, supporting the client relationship from end-to-end to ensure client satisfaction – ensuring that all commitments made by Next IT to these customers were met. Responsibilities included relationship development and management, sales support, project management and oversight, as well as monitoring and providing recommendations to customers to improve end user experience with the virtual agents. Was a key figure in securing the renewal of Next IT’s Army Contract renewal 7 years in a row following the initial implementation. This helped provide stability for the company through turbulent economic times. Managed the implementation of many firsts for Next IT virtual agents including integration with live chat, integration with Facebook, avatar animation, and the development/deployment of Next IT’s first mobile application. Evolved project management role into account management as Next IT grew and the demands of serving an existing customer base had to be met.Achieved highest customer satisfaction ratings possible from the customers that I managed.Served a project manager for all work for related to my customers. This included all bug fixes, feature enhancements, and software upgrades. Managed all day-to-day operations, production support, as well as the business relationship for my customers. This included all regular project and status meetings as well as frequent travel to customer sites

Responsible for managing the implementation of Next IT’s web based virtual agent technology for several customers including the US Army, Alaska Airlines, Shaw Communications, and Gonzaga University. Responsibilities included development of project plans, schedules, and documents, tracking and reporting project status, facilitation of project meetings, presentations, developing and maintaining strong working relationships with customers and partners. I was hired for and successfully managed the implementation of SGT STAR - the first commercial virtual agent implementation by Next IT for the US Army. I led the transition from new customer and new software implementation to production support for Army in a start up environment where a support organization did not exist.

Bellevue, Wa

Directed a team of 80 responsible for production support, project management, billing system conversions and system retirement for suite of applications serving 5.5 million active cellular subscribers. System owner with responsibility for all aspects of billing and customer care suite of applications including adherence to service level agreements.

Bothell, Wa

Key player in project to convert Tandem-based network management applications to IBM/MVS platform utilizing COBOL, DB2, and CICS. Produced thorough requirements, design, and testing documentation.

Poulsbo, Wa

Team leader for application development, quality engineering, system implementation, and testing. Designed, developed, and maintained numerous online and batch programs in MVS, COBOL, IMS, and DB2 environment. Prepared extensive system documentation including program specifications, test plans, training materials, design documents, and estimates. Provided classroom systems training for end users. One of 4 lead developers for new application developed and deployed in GM Service Training Centers nationwide, automating training scheduling and tracking processes for thousands of GM technicians. Resulted in dramatic gains in efficiency, visibility, and management control for GM.Graduated top of class in the EDS System Engineering Development (SED) program, leading to role as Assistant Instructor.

Bs In Computer Science

Bs In Construction Management