▫ Produce photo, video, & graphics content for social media, website, and public relations▫ Create, manage, & edit content of business website▫ Research, write, & maintain blog content▫ Research and ensure SEO best practices▫ Create, manage, & monitor regular newsletter marketing▫ Collaborate with Sales to develop new marketing strategies▫ Coordinate with Marketing Director to undertake new solar marketing ventures

▫ Produce photo, video, & graphics content for social media, website, and public relations▫ Create, manage, edit written content for business website▫ Provide guidance and management of social media & online tools▫ Manage promotional materials for customer relations and trade shows

▫ Provided technical and product support for physical therapy software▫ Installed and explained how all aspects of the program worked▫ Troubleshoot any software problems the customer encountered▫ Assisted with financial balancing and medical records for users of the software▫ Restored vital, sensitive patient data through database recovery

▫ Provided technical assistance to cable, television, and Internet customers throughout all Consolidated Communications markets across US▫ Spoke with a variety of customers, many with little technical knowledge, to assess what type of equipment they had and what their core technical issue might be▫ Troubleshoot a large variety of technical issues related to customers’ equipment and services▫ Coordinated with escalation division of company to resolve highly complex technical issues and dispatch field technicians▫ Reported daily with supervisors to assess ongoing outage situations and to provide input about any technical situation within the Consolidated Communications markets▫ Maintained regular training sessions to keep updated on latest changes in market technology and practices

▫ Provided journalistic direction to startup daily newspaper company▫ Oversaw nine daily publications▫ Coordinated 15 reporters in the field in multiple towns▫ Edited all article and photo submissions▫ Consulted design department during publication construction▫ Oversaw Facebook, Twitter accounts of all towns▫ Oversaw hiring of new reporters▫ Provided input to management for publication expansion

▫ Planned layout of entire eight-page issues daily▫ Coordinated with photographers, editors and advertising agents to ensure quality layouts▫ Led weekly meeting with editors to stimulate creative and innovative design concepts and approaches▫ Trained and supervised copy editors▫ Spearheaded design and layout of multiple special, expanded issues throughout the semester▫ Posted every issue to website and Issuu.com▫ Worked closely with Online desk to keep Facebook, Twitter accounts fresh, updated

▫ Create a budget of article ideas for future publications▫ Work with staff reporters and other contributors to cover articles for Features sections▫ Maintain regular communication with students, staff, administration, and local residents to ensure timely and interesting article ideas▫ Set up interviews and attend events to gain full understanding and scope of topic▫ Edit all article submissions

▫ Worked with all editors and writers to ensure quality, clarity and timeliness of articles▫ Cooperated directly with editor-in-chief and news editor to plan out future article ideas and layout, manage issues with article and layout discrepancies, and cooperated to handle staffing matters▫ Tended to the night desk▫ Copy edited all article and cutline submissions▫ Designed and did layout of pages▫ Posted all articles online▫ Posted issues on Issuu.com▫ Received assignments, researched topics and contacted sources to complete articles for daily publication

▫ Received assignments from editors▫ Sought out and communicated with sources to construct articles▫ Tended to the night desk▫ Communicated with all editors and writers to ensure quality and clarity of articles▫ Copy edited all articles and cutlines▫ Designed and did layout for pages▫ Posted articles online

▫ Received assignments from editors▫ Researched topics for articles▫ Sought out and communicated with sources▫ Set up interviews and attended events to gain full knowledge of topics▫ Wrote articles for a daily publication

• Provided assistance to customers and account holders via telephone for several different programs• Walked customers through application processes and answered any questions they had related to products and services• Troubleshot various issues related to customer's products and accounts• Handled irate customers by talking through the matter and proactively listening to them• Managed customer's financial accounts and accepted payments• Processed mailed-in applications and organized physical filing systems• Created customer accounts and entered data into computer system

▫ Planned and scheduled each monthly, eight-page edition▫ Supervised and coordinated entire staff▫ Enforced policies; hired and fired staff▫ Copy edited and approved each monthly edition▫ Reported regularly with all staff members and advisers

▫ Created monthly article budgets▫ Pursued and investigated leads▫ Sought reliable, quality student contributors▫ Supervised and guided student contributors▫ Edited all Campus and Features article submissions

▫Prepared plants for the process of propagation and transplantation▫Assisted in greenhouse construction and maintenance ▫Assisted in plant transportation and maintenance▫Supervised and trained entry-level employees

▫Assisted in home and apartment maintenance and renovation▫Assisted in landscaping projects on rental properties