Tim Dodd Email & Phone Number

York, England, United Kingdom

East Midlands

Leeds

• Led and motivated a team of 18 managers across Foods, Clothing & Home and Operations managing 340 customer assistants to deliver a robust operation every day.• Ensured full delivery of Retail priorities and commercial activity.• Continuous review of the store operation, ensuring all legal frameworks and Standard Operating Procedures were delivered.• Lead the delivery of great customer service for our 80,000 customers per week.• Leading the Customer Service Pillar within the region, motivating 24 stores to improve their customer satisfaction scores.• Managed the strategic direction of the store within the Leeds retail/business environment.

• Regional Management role working within various divisional and head office structures.• Led a team of Regional Finance & Operations Managers across the North as a Lead RFOM, setting the plan and priorities for the year.• Working with 14 key stakeholders across the business to enable operational activity across M&S store network.• Led a team of store based Finance & Operations Managers ensuring the smooth operation of 26 stores.• Supported the opening of numerous new stores from early prospective site visits to final store opening.

London, United Kingdom

• Managed a budget of £750m, allocating appropriate resource to M&S's UK stores.• Introduced a diagnostic tool to ensure levels of staffing/service across stores were comparable.• Worked with IT to develop a management tool for stores to manage their salary budget on a weekly basis. • Introduced first activity-based allocation of staffing budget across the store estate facilitating the saving of £50m per year through improved management.• Liaised with stakeholders across Retail, HR & Finance to ensure budget was allocated appropriately to meet business requirements.• Advised the Retail Director and Divisional Directors on the impact of decision making.

• Regional Management role working with stores across the country.• Managed store performance to ensure delivery of store operating plans.• Worked with store managers to improve their skills and knowledge of the business.• Provided management information for stores, regions, divisions and Head Office to improve performance.

• Managed the opening of a number of Simply Food stores in the North.• Ensured full delivery of Retail priorities and commercial activity.• Continuous review of the store operation, ensuring all legal frameworks and Standard Operating Procedures were delivered.

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