• Led strategic projects, achieving key milestones and aligning with business goals.• Facilitated stakeholder communication, ensuring seamless project execution and updates that allowed me to create a plan that identified possible roadblocks before they happened and mitigate for them. • Implemented feedback systems to drive ongoing quality improvements and client satisfaction.• Monitored project timelines, delivering regular status reports to stakeholders.• Developed comprehensive communication plans to ensure all parties are informed and prepared.• Facilitated cross-departmental teamwork to streamline project execution, enhancing team efficiency and communication.• Conducted in-depth data analysis to identify project risks, enabling proactive measures and minimizing potential disruptions.• Drove projects to successful completion, consistently meeting or exceeding client expectations and business objectives.

Led QA projects for regulatory changes, improving asset retention and service enhancements.• Managed complex testing in Waterfall and Agile, ensuring timely project delivery.• Created comprehensive test strategies for multi-million-dollar projects that allowed us to identify staffing needs, budget forecasting and created strong target dates for the tasks identified.• Defined project plans, managed teams, and consistently met deadlines.• Enhanced testing processes, achieving significant project efficiency.• Led QA automation initiatives, optimizing testing processes and enhancing efficiency across diverse, high-stakes projects.• Identified and resolved complex testing challenges, ensuring seamless integration and compliance with regulatory standards.• Coordinated cross-functional teams to achieve project milestones, fostering a culture of continuous improvement and innovation. Shifted focus from individual tasks to a holistic approach, ensuring all components were integrated for overall group success.• Meticulously documented testing processes, contributing to knowledge sharing and process standardization across the organization.

• Created and executed manual tests for large-scale projects, enhancing test coverage by 40%.• Collaborated with teams to identify and resolve issues, improving software reliability. • Utilized analytical skills to streamline testing processes, reducing testing time by 15%. • Developed comprehensive test plans, ensuring alignment with project goals and timelines

• Conducted manual and automated tests, enhancing software reliability and user satisfaction.• Utilized Defined Contribution expertise to identify critical defects, improving product quality.• Collaborated with cross-functional teams to streamline testing processes, reducing time to market.

• Conducted manual and automated tests, enhancing software reliability and user satisfaction.• Utilized Defined Contribution expertise to identify critical defects, improving product quality.• Collaborated with cross-functional teams to streamline testing processes, reducing time to market.• Led process improvements enhancing client service for Defined Contribution team. • Implemented new product rollouts, boosting client satisfaction. • Expert in operational processes, ensuring superior client management. Solved complex issues, improving service delivery efficiency. • Contributed to measurable enhancements in client service standards.

• Collaborated with teams to customize service setups for DC clients, enhancing client satisfaction.• Tested new plans and services, ensuring seamless integration into existing systems. • Worked closely with client managers to tailor solutions, improving service delivery efficiency.• Facilitated communication between teams, resolving implementation challenges effectively.