A results oriented engineer with an indepth experience in the Telecommunications IT Field, specializing in the daily operations of Enhanced Service Bureaus (ESP's)and Network Operation/Control Centers (NOC's and NCC's). Well versed in leading edge communications technologies. Managed the installation and implementation of the NCC including the selection and procuring of network management software and monitoring devices, including HPOV, Concorde Network Health,Micromuse Netcool and the Remedy Trouble Ticket system.Managed the Network Operations Center, and Customer Service, developed effective network monitoring 24/7, to maximize system/network integrity.Instrumental in company becoming ISO 9000, 9001, and 9003 CertifiedSpecialties: IT, NOC, NCC,and VOIP Network Design and Implemention. Factory trained and certified on several Central Office technoligies including the Lucent Excel Switch, NEC, and Nortel. Also factory trained on the Tadiran Coral 1,2, and 3 PBX technologies.