Tim Down Email & Phone Number

Aylsham, Norfolk

Managing a small office and claims team which runs 11 hours a day,7 days a week. Dealing with a varied range of Personal Lines claim types dependant on the contracts the company attracts.

Norwich

Motor Claims Handler

Market Harborough

• Supervising a busy complaints department
• Managing workloads and ensuring complaints are dealt with within FCA guidelines
• Complaints handling via telephone, email and post
• Dealing with Financial Ombudsman Service as and when necessary
• Monitor staff work and calls monthly, provide training to staff where necessary

Norwich

• Motor Fleet and Motor Insurance claims handling ‘from cradle to grave’
• All types of both accidental damage and third party claims
• Managing complex case workload within strict timelines
• Fraud Co-coordinator & Credit Hire Champion
• Coaching new staff

Norwich, United Kingdom

• Negotiation, analysis & settlement of motor insurance credit hire claims
• Supervising team of 3 and associated workloads
• Setting & achieving team targets - 20% saving on all claims, 2 day turnaround

Norwich, United Kingdom

• Motor Fleet, Liability and Personal Injury claims handling from notification to settlement
• Managing a team of 6 staff
• Fraud coordinator and Credit Hire Specialist
• Complaints Handling
• Responsible for management, customer liaison, data accuracy, and reporting
• Ensuring workloads are kept within specified targets

Great Dunmow

• Sales, Administration and Management of company’s own £2 million insurance brokerage
• Managing the multi million pound domestic account to ensure it provides adequate cover
• Insurance Broking for clients and group’s own insurances
• All insurances including Motor, Commercial Insurance, Personal Insurance, Household, Commercial Property, Motor Fleet, PHI, D&O, PA & Sickness & others
• Direct management of 3 Insurance staff, indirect management of 10 sales managers
• Conducting staff 1 -1s whilst ensuring staff development and motivation

Bishops Stortford

• Providing technical knowledge and support to clients and Customer Services Department
• Complaints Handling,analyzing& reporting – reduced complaints by 50%
• Supervising the Customer Services department, direct management of 4 staff
• Pro-actively improving the efficiency of the department - reduced incoming calls by 25%
• Motor Insurance Call Centre, Insurance Broking and reporting

Braintree

• All general insurance, commercial insurance, personal, motor and household insurance
• Insurance Broking, complaints handling, customer service, reporting
• Increasing client bank and servicing existing clients

Bishops Stortford

• Investigation and settlement of corporate customer commercial motor fleet claims

Bishops Stortford

• Working in personal insurances department including motor and household insurance

Education record

Education record