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Tim Down is listed as Claims Manager at Kainos International, based in United Kingdom. AeroLeads shows a matched LinkedIn profile for Tim Down.
Tim Down previously worked as Claims Handler at Aviva and Complaints Co-Ordinator at Energy Insurance Services Limited. Tim Down studied at Cambridge Centre For Sixth Form Studies.
I am a motivated and conscientious insurance professional with well developed technical, communication, supervisory and administrative skills. I am loyal, trustworthy, even tempered & level headed and a good judge of character who puts people at ease. I am organised and accurate with good numerical and statistical skills. I have strong team ethics, enjoy challenges and am always looking to increase efficiency both for myself and the team.Outside of work I am an Ex East of England and Essex hockey player and member of the local league cricket and hockey teams. I have successfully captained both the cricket and hockey clubs and am a qualified England Hockey Level 2 and England Cricket Level 3coach.I am happily married with three sons.
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A career timeline built from the work history available for this profile.
Aylsham, Norfolk
Managing a small office and claims team which runs 11 hours a day,7 days a week. Dealing with a varied range of Personal Lines claim types dependant on the contracts the company attracts.
Market Harborough
• Supervising a busy complaints department • Managing workloads and ensuring complaints are dealt with within FCA guidelines• Complaints handling via telephone, email and post• Dealing with Financial Ombudsman Service as and when necessary• Monitor staff work and calls monthly, provide training to staff where necessary
Norwich
• Motor Fleet and Motor Insurance claims handling ‘from cradle to grave’• All types of both accidental damage and third party claims• Managing complex case workload within strict timelines• Fraud Co-coordinator & Credit Hire Champion• Coaching new staff
Norwich, United Kingdom
• Negotiation, analysis & settlement of motor insurance credit hire claims• Supervising team of 3 and associated workloads• Setting & achieving team targets - 20% saving on all claims, 2 day turnaround
Norwich, United Kingdom
• Motor Fleet , Liability and Personal Injury claims handling from notification to settlement • Managing a team of 6 staff• Fraud coordinator and Credit Hire Specialist• Complaints Handling• Responsible for management, customer liaison, data accuracy, and reporting • Ensuring workloads are kept within specified targets
Great Dunmow
• Sales, Administration and Management of company’s own £2 million insurance brokerage• Managing the multi million pound domestic account to ensure it provides adequate cover• Insurance Broking for clients and group’s own insurances• All insurances including Motor, Commercial Insurance, Personal Insurance, Household, Commercial Property, Motor Fleet, PHI, D&O, PA & Sickness & others• Direct management of 3 Insurance staff, indirect management of 10 sales managers• Conducting staff 1 -1s whilst ensuring staff development and motivation • Management of departmental costs and sales in line with the annual budget• Increased brokerage account by 20%, Reduced company’s insurance costs by 35%
Bishops Stortford
• Providing technical knowledge and support to clients and Customer Services Department• Complaints Handling,analyzing& reporting – reduced complaints by 50%• Supervising the Customer Services department, direct management of 4 staff• Pro-actively improving the efficiency of the department - reduced incoming calls by 25%• Motor Insurance Call Centre, Insurance Broking and reporting
Braintree
• All general insurance, commercial insurance, personal, motor and household insurance• Insurance Broking, complaints handling, customer service, reporting• Increasing client bank and servicing existing clients
Bishops Stortford
• Investigation and settlement of corporate customer commercial motor fleet claims
Bishops Stortford
• Working in personal insurances department including motor and household insurance
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Tim Down works for Kainos International.
Tim Down is listed as Claims Manager at Kainos International.
Tim Down is based in United Kingdom while working with Kainos International.
Tim Down has worked for Kainos International, Aviva, Energy Insurance Services Limited, Amlin, and Validus-Ivc Ltd.
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Tim Down studied at Cambridge Centre For Sixth Form Studies.
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