Tim Draper Email & Phone Number

Raleigh-Durham, North Carolina Area

• Serve as Client Relationship Manager for 40+ CSRA facilities across the U.S.
• Oversee operations of service delivery teams to ensure that IT services and solutions are delivered in accordance with Service Level Agreements (SLAs)
• Serve as the Single Point of Contact (SPOC) for all incidents, problems, and requests for assigned region
• Oversee operations of service delivery teams to ensure that IT services and solutions are delivered in accordance to Service Level Agreements (SLAs)
• Serve as Client Relationship Manager (CRM) escalation point for all service delivery issues
• Assist with planning, scheduling and coordination of new service implementations

Huntsville, Alabama Area And Raleigh-Durham, NC Area

• Notable Accomplishments:
• Successfully transitioned CSC IT infrastructure from Service Delivery Excellence Program (SDEP) processes to ITILv3 processes
• Successfully transitioned CSC End User support model for small CSC facilities (using local FTEs) to a Bomgar based remote support model, which reduced 30+ Desktop FTEs by using large-site FTEs to support small-site.
• Provided oversight for Multiprotocol Label Switching (MPLS) Project
• Served as Chairman of the Change Advisory Board for all Change Requests (CRs) that might impact CSC Internal Infrastructure

Huntsville

• Notable Accomplishments:
• Obtained a Class B (152.136.xxx.xxx) Internet Address Space for NRC (Nichols.com)
• Established and maintained a Frame Relay internal network to securely connect all NRC sites nationwide to Huntsville, AL corporate site
• Established and maintained an Asynchronous Transfer Mode (ATM) network with Dark Fiber, a project that saved NRC $40K/month in data and voice related recurring costs
• Established a TCP/IP OSPF network (which replaced a legacy AppleTalk network)