Tim Durrer Email & Phone Number

Antioch, Tennessee, Us

Spokane Valley, Washington, Us

Sales and Operations Manager - Arizona. Oversee operations of 9 stores and 1 warehouse. Sales Manager for Arizona locations

Set company’s strategic direction and define long term organizational goals with executive team. Spearhead business development initatives in the United States and Mexico. Lead, coach and motivate the US and Mexico Sales Team and Reps on sales stratigies and goals. Build brand indentity and grow Company’s market position with branded products. Grow current and seek new private label opportunities. Identify new business opportunities in current and new markets. Develop budgets and succeed with sales growth while keeping within budget. Set targets for growth and track results. Strategically hire sales professionals as growth and budgets dictate. Seek and develop new products. Test new products and develop all supportive technical data for product training and new product launch. Build professional and trusting relationships with customers. Gain knowledge of customer’s true product needs for either product modifications or new product development. Maintain knowledge of current competitors and market needs. Resolve any field problems, customers concern or product claims.

Antioch, Tennessee, Us

Cultivated new relationships and sales opportunities. Met and exceeded sales quotas. Developed relationships with all levels from owners to technicians. Assisted and developed programs to expand our “Value Added” solutions to targeted and existing key customers. Presented contracts and closed key target customers. Worked on effecencies in the back end of collision repair facilities. Used KPI data and developed KPI reports and benchmarks to pin point where improvements are needed to increase gross profits and productivity. Set up training utilizing Tech Reps on specific areas of improvements. Reviewed processes in the back end of facilities to provide suggestions for work flow/process improvements. Developed and wrote front end and back end SOP’s. Goal decrease overall cycle time increasing productivity and gross profits. Worked and presented “Mystery Shop”, customer pereception, programs to target and existing key accounts. Held training presentations on the “Sales Process” to help train estimators and front end personnel. Goal is to increase closing ratios and improve the customers overall experience. Conducted OSHA pre-audits and set up basic shop programs. Implemented and developed GHS Hazardous Communication training for key accounts and targets. Coached Sales Team and Team Leads with value adds and business development. Coached Sales Team on the implementation of inventory control programs. Coached customers on new marketing ideas including the use of social media. Received the Jupiter Guild award for sales achievements during my first full year.

Successfully maximized sales growth in the automotive aftermarket and industrial markets through staff/independent agents while maintaining cost-to-sales ratios within budget. Tapped for dual sales leadership and technical roles with accountability for product/sales/technical support, technical presentations/clinics to groups ranging up to 75 + people. Forecasted sales goals by territory and established expense budgets for sales personnel. Managed customer service issue resolution and sold products at all levels in two and three-step distribution in the industrial, automotive, and equestrian industries.Sold to major competitive/non-competitive accounts for private labeling. Coached customers on the development of product information for labels, product data sheets, and training materials to propel product to market; and provided technical support for private label customer service. Expanded sales into retail/automotive/industrial markets, enabling sales to warehouses, distributors, and users. Partnered with sales force and representatives to maximize sales at all levels and source new markets and products. Launched new products into the equestrian marketsPromoted domestic/international sales by representing Dominion at all major U.S. trade shows, as well as Automechanika in Germany & Equip Auto in France. Support sales/technical service overseas. Strengthened product development through testing & evaluation of new/existing products. Authored instruction/product data sheets, and directions for new/updated labels. Devised competitive cross-references, wrote product procedures and usage charts. Assisted in crafting sales flyers, catalogs and training/sales videos. Resolved field problems. Fortified staff efficiency and customer satisfaction by training sales force on management of product/application usuages, problems and diagnosis of key issues. Topics spanned product knowledge/presentation/demonstrations, sales skills, and handling objections.