Tim Dussault Email & Phone Number

Taos, New Mexico, United States

Hyannis, Massachusetts, United States

Systems Administration (5+ years)Administration of enterprise systems and applicationsinstall, configure, and customize company-wide systems.maintain independent, production, test, and training environmentsPerformed data/db refreshes as necessary to support Test and Training activities.Performed Oracle DB export, import, and backup proceduresPerformed centralized deployment of enterprise-wide applications to support application updatesApplied security patches, and critical updates, and reviewed access logs for breach attempts to protect against emerging threats.Administered Role Based & Mandatory Access Control methodologies for Data Security & File Management.Conducted Vulnerability & Threat Assessments, analysis, prioritization, and remediation Met changing system demand by developing and deploying new technical solutions.Office 365 administration – license management, mailbox configuration, user access, and administrationRemotely supported the organization's 900+ employees, 500+ nodes/devices across 40+ airport locations spanning the continental US, Caribbean, and Guam. Routinely traveled onsite in support of the operation as necessary.Maintenance & support of all IT assets (desktops/laptops, network devices, Wi-Fi antennas)In-depth troubleshooting of hardware, software, and network connectivity issues by diagnosing faults and completing skilled repairs.Supported users with training, technical assistance, and network improvements.

Hyannis, Massachusetts, United States

Responsible for Corporate Technology, Information Security, Datacenter Operations, and 24x7 Systems Operations.Effectively manage relationships with IT Consultants, Hosting Providers & 3rd party contractors. Project Champion. Led the Technology Team through two enterprise-wide system migrations involving all aspects of business operations, change management & business continuity.Oversaw data extraction, mapping, and migration into new systemsOversaw systems integration, deployment, and implementation with all 3rd partiesResponsible for establishing and maintaining PCI Compliance ProgramImplemented and maintained Cloud Based Web Application FirewallSupported operational areas with purpose-built technical solutions for different needs.Collaborated with other departments to develop process improvements, automation, and technological solutions to improve productivity.Chaired the Company's Technology Steering CommitteeI routinely briefed C-level leaders on the current status of Technology projects.Constant review of IT Strategy, goal progress & trajectory.

Hyannis, Massachusetts, United States

IT Support Manager (5+ years)Performed all aspects of IT SupportOversaw technology and application selection, systems development, and resource acquisitionSupervised day-to-day troubleshooting, installations, and user access issues.Led, configured, and deployed operating systems, network and firewall appliances, security, and applications.