Tim Dybevik Email & Phone Number

Eden Prairie

I am a drafter at Design 1, working mostly on cell tower sites. I'm also the computer guy and help with the computers/phones/servers/network.Drafting: work in AutoCAD; visit potential cell sites; take informative photos and notes; work with structural firms, electrical firms, and surveyors; meet and manage deadlines; keep track of at times 20 projects; manage priorities; deliver quality and informative drawings to the client; work on raw land site, colocation sites, water tower sites, roof top sites; design custom stick build equipment shelters to match existing conditions; review in-house and vendor drawings for accuracy; teach short AutoCAD classes to colleagues and write up help documents on using AutoCAD; create photo simulations for client with Photoshop, GIMP, and Sketchup.IT: support Windows XP, Windows 7, Windows 8, Office 2003, 2007, 2010 and 2013 (including Access), AutoCAD; configure and support company backup system (BackupPC & CentOS); configure and support remote access (OpenVPN & PFsense); use unix to creating users and samba shares (CentOS); set up network ports and network jacks; assisting with migration from PBX to VOIP; administrate Ravon VOIP for adding/removing phones; supporting Microsoft Access for creating reports, queries, and troubleshooting issues; assisting in migrating to a new Website; purchasing and managing software licences and hardware; setting up hardware and software for new users; assisting with creating and changing domain names for the company; teach colleagues on using Windows 8 and Surface tablet; write up help documents on using email, phone, and Windows features.

South St. Paul, Mn

I was contract through Experis doing desktop support for Wells Fargo Shareowner Services. Included supporting Windows XP & Windows 7; remote users; remote access software; Check Point security; Office 2003; changing out hardware; imaging computers with Ghost; updating the images; manage ticket queue.

Minneapolis, Mn

I was contracted through Experis doing Technical support for RBC Wealth Management: work in a call center environment; log and research cases; assist users through remote support software; create hardware replacement/support tickets through vendors system; escalate calls when needed; manage call time to improve user experience.

Eagan, Mn

iPhone Tier 1 & iPod Tier 2 Technical Support: work in a call center environment; assist users with troubleshooting their iPhones and iPods; research and log cases; manage call time to improve user experience; contact users with callbacks; upsell value added services; escalate to higher tiers or Apple engineers when needed.

Bloomington, Mn

Answer the helpdesk line; assist users with Windows XP, Office 2000, 2007 and in-house developed software; help migrate from PBX to Cisco VOIP system; administrate Cisco CallManager and Cisco Unity (VoIP); troubleshoot and sett up computers, printers, and network connection; teach classes on Blackberry smartphones and remote access; write help documents for users.

Savage, Mn

Work photo lab equipment; clean and maintain photo lab equipment; assist customers with using photo kiosks; work the checkout lane and PoS system; help unload stock truck; help move product from stockroom to shelves; assist customers with questions; answer the phone; clean store and tidy up shelves; work third shift when needed.

Associate'S Degree, Architectural Drafting And Design, Revit, Autocad, Commercial Design, Resitendial Design, Leed Green

Information Technology, Windows Xp, Windows 2000 Server, Cisco, Redhat Linux, A+ Hardware, A+ Software, Network+