Tim Eckersall Email & Phone Number

Truro, United Kingdom

Cornwall

1st and 2nd line IT support to 10,000 + Customers, Day to day duties include Incident & Change Management via Axios Assyst, Management of Microsoft Exchange Console, Active Directory, Account Administration, Citrix and Telephony. Application troubleshooting and problem solving, lead role for security on the service desk.

Truro, United Kingdom

1st and 2nd line IT support to 10,000 + Customers, Day to day duties include Incident & Change Management via Axios Assyst, Management of Microsoft Exchange Console, Active Directory, Account Administration, Citrix and Telephony. Application troubleshooting and problem solving, holding multiple Service Desk lead roles includes; Security and Altiris.

Truro, Cornwall

Responsible for providing a first point of contact for all ICT customers this incudes recording, categorising and prioritising incidents as well as change requests.Receive ICT queries from customers and logging Incidents or changes based on the customers’ requirements and escalate as requiredMaintain accurate records to update the ICT CMDB Manage Service.

Tolvaddon Energy Park - Pool, Cornwall

Established and manage new complaint processes within Enact Energy encompassing all managed accounts including Tesco Home Efficiency and Marks & Spencer Energy Home Services.Developed and managed a new customer satisfaction survey to be rolled out nationally, across all brands and measures via Survey Monkey.Overall supervision of all Customer Service.

Tolvaddon Energy Park - Pool, Cornwall

Provide practical advice to consumers on their rights and responsibilities under consumer legislation.Make referrals to Trading Standards and other consumer agencies as appropriate.Utilise the Flare software system for the recording of activitiesAssisting the Operations Manager and Senior Advisors to achieve a quality service delivery within the centre, in.