Tim Eisenhardt Email & Phone Number

Tysons Corner, Virginia, Us

Tysons Corner, Virginia, Us

• Oversee Product Management, IT, Engineering, QA, Professional Services, and Customer Support teams by establishing proper KPIs, processes, and organizational structures that enable efficiency and growth• Regularly collaborate with other department heads and CEO to formulate strategic plans and execute them tactically.• Develop an effective feedback loop with partners and customers to ensure that the product roadmap is in lockstep with the industry needs by partnering with the Marketing and Customer Success departments to form repeatable processes and information flows• Manage all corporate partnership relationships by organizing recurring communication, processes for gaining support or training, and facilitating all resultant Statements of Work (SoW) needed to increase the platform capabilities according to their needs• Provide technology leadership by continuously improving software engineering processes empowering engineers to innovate quickly while not sacrificing the quality standards that act as the backbone of every decision• Attract, develop, and motivate teams to build innovative products in a high-growth, collaborative, quality-focused, and results-oriented culture leveraging onshore, nearshore, and off-shore resources• Consolidate and standardize documentation in the form of Working Practices and Standard Operating Procedures with clear delegated ownership and review cycles• Own all systems and processes that enable product reliability, including but not limited to developing and testing disaster recovery plans, assessment of all monitors and information feeds from the product and cloud environment and implementing tooling for automated alerting and escalation, • Manage all technology-related budgets, and work with other members of the executive team to allocate company investment properly to meet company objectives and goals

Rockville, Maryland, Us

Rockville, Maryland, Us

Leadership Responsibilities and Accomplishments • Create and promote a development culture focused on code quality, group ownership, direct feedback, and continuous learning that has resulted in 95% engineer satisfaction per the latest employee survey, five nines of system uptime in accordance with our SLAs, and 100% success meeting contractual deadlines• Act as the primary representative of the technology teams in product and project definition, interfacing with internal and external customers to generate requirements, document technical specifications, and ensure that new development efforts align with overall technical goals and architectural plans• Lead team standup meetings with developers, managers, product owners, project managers, and stakeholders 3 times a week for 2 development teams to ensure clear communication of priorities and potential roadblocks• Hold weekly technical deep dives and team sync-ups for 3 project sub-teams, 2 maintenance sub-teams, and 1 architecture and operations team to ensure alignment with over-arching development standards and goals and to provide junior developers with trainings and system overviewsTechnical Responsibilities and Accomplishments• Integrate with the IT team to identify infrastructure requirements, evaluate system performance metrics, install application monitoring integrations, and solidify plans for eventual migrating the continuous deployment platform into an Azure hybrid cloud configuration• Serve as primary point of contact in technical emergency situations and provide rapid troubleshooting and systems repairs, including designing and presenting the disaster recovery plans• Worked in tandem with design and user experience teams to perform an overhaul of the distributed web platform to utilize a responsive Bootstrap front end, establishing DealerOn as the first website provider in the automotive industry with a fully responsive platform

Elkridge, Maryland, Us

I was the acting IT manager for the Peterson Technologies home office. I was engaged in maintaining network functionality and security and administering the company's Exchange and Small Business Servers. I was also responsible for all hardware and software installations and repairs, JIRA task tracking system administration, website development / management. As an additional role, I develop in-house software tools for handling daily business functions using Java, HTML, and Microsoft Office products.

Harrisonburg, Va, Us

I oversaw one of the Department of Engineering's design studios and instructed younger students on proper safety protocols and tool use. I was also a member of a team that taught machining to younger students through guided examples on the Mill and Lathe.

Chantilly, Va, Us

As an intern at TASC, I worked as a System Engineer in the Cyber Security Operations Center. My main project was to research and facilitate the adaptation of a commercial help-desk software into a Cyber Security vulnerability / intrusion management system. My other daily responsibilities included software and hardware installation and maintenance. I was in charge of reconstituting unused hardware and applying it to new CSOC requirements.