Customer Experience Manager
CurrentResponsible for customer-facing and customer engagement business processes to ensure a positive customer experience, which includes providing all IT services for cloud-based SaaS deployments, management of our international support organization, customer advocacy, company webmaster, social media manager, managing sustaining engineering activities along with outside and inside sales and marketing responsibilities.FlexRadio Systems is the pioneering leader in the design and development of software defined radios (SDRs) for the amateur radio and commercial markets. Founded in 2003, FlexRadio Systems, a privately held company, was the first to introduce a true SDR transceiver to the amateur community that allows the personality, functionality and performance of the radio to be upgraded through simple software updates.