Install hardware peripherals. Provide level 2 desk-side support for hardware, monitor, answer helpdesk Teams chat, OneCall requests, print queue setups. Test and configure monitors, wireless devices, WebEx meeting rooms, image systems install software using SCCM tools. Support Cisco technologies

Provide level 2 desk-side support for hardware-software troubleshooting. Image hardware using Microsoft Windows Deployment Services. Resolve support ticket requests, via remote or deskside. Work phone support as scheduled. Use ServiceNow ticketing system resolving requests/issues.

Build, configure, deliver computer hardware leveraging SCCM build and application console. Deliver computers and related peripherals to requesting staff. Provide hardware break/fix support. Provide Application installation and configuration support. Support mobile devices, Android, I-devices

Resolve support ticket requests assist imaging of staff and lab computers. Assist with administration of user accounts. Coordinate technology upgrades ensure performance of computers for users. Provide direct support of computers, network attached peripherals to users. Provide onsite technical support during network/computer related trouble.

Lead Managed Information Technology services for small to medium sized clients. Analyze/ specify hardware/software used by clients. Assist/recommend upgrades of technology infrastructure. Support sales efforts of solutions. Provide necessary training for TC Tech, client staff. Initiate business development efforts. Work with client staff to promote better use understanding of computer/network technologies. Provide onsite technical support during network/computer related trouble.

Hired to perform onsite IT support to various Western New York locations ensure connectivity to WAN, support to various clients with systems, servers, workstations. Successfully provide direct successful installation, testing, configuration maintenance of systems through use of BMC Track-It ticketing system. Train users in operation of equipment and references. Install upgrades and provides input for new technology, recommending improvements. Support workstation performance by troubleshooting and resolving hardware/software issues.

Recruited as a Network Administrator on the Windows Quality server support team: Responsible for the daily remediation of vulnerabilities within the server environment. The security team runs scans on the overall health of the server network and produce vulnerability reports for the Windows Quality team. Duties included reading reports, researching and remediation vulnerabilities on servers in the environment. Close second level server tickets from Global Service Desk ticketing system.

Recruited as a server support engineer: User account administration for Active Directory, Oracle EBS, Cisco VPN, Cisco VoIP phone system (Call Manager). New hire/termination/transfer accounts. Servers running Microsoft Windows 2008R2 Enterprise, Exchange 2007.Help Desk: Second level server/end-user support for escalated help desk tickets.

Recruited as a systems engineer to create print queues, load/install print drivers on six Microsoft Windows 2008 x64 R2 servers. Compatible for workstations running Windows 7 x64. Responsible for testing/implementing the new environment to support Microsoft Windows 7 x64 printing. Upgrade server inventory using pivot tables in Microsoft Excel 2010.