GROUP OPERATIONS DIRECTOR: Executive Team Member shaping strategy roadmap, business operating model and future capability for a rapidly growing data-driven SaaS technology company. Presence on the CISO Security Steering Group (US) and matrix team leadership for cross-functional teams (Investors in People Gold Award Accreditation).GROWTH STRATEGY & ROADMAP: Supporting aggressive growth through M&A strategy, multiple business acquisitions, M&A integrations / restructuring and building cross-functional capability. Transformed a software applications and professional services company into a rapidly growing SaaS subscription-based technology business with stable monthly revenues from subscriptions.HIGH IMPACT RESULTS: Successfully scaled company, de-risked business (subscription revenues), strengthened capability with strong post-COVID19 resilience and operational excellence mindset, led £multi-million CAPEX technology enablement programme, innovated market winning B2B propositions, secured multi-year contracts from SMEs, large corporations and financial institutions) and exceeded challenging growth targets. TECHNOLOGY & OPERATIONS TRANSFORMATION: Transformed technology platforms with a hybrid cloud / digital model. Significantly reduced cost overheads (lower cost to serve) and delivered a scalable platform ready for future growth / M&A acquisitions. Embedded next generation payments architecture and data-driven SaaS solutions deploying AI, ML, Analytics and Anti-Fraud Systems Monitoring & Alerts.GLOBAL SOLUTIONS: Delivered market leading B2B payment propositions with full stack technology operations infrastructure, multi-tenanted systems architecture, security / PCI compliance, Customer journey onboarding, process automation and BAU / technical support. Implemented SWIFT Global Networks (a secure global financial messaging platform) for transactions, payments, securities, AML and filtering (sanctions).

SERVICE DELIVERY STRATEGY: Led Service Delivery Strategy with a multi-tiered approach for managing key account partners, Pre Sales Consultancy, dedicated software Support functions and value-added professional Consultancy services. Team leadership (50 people).KEY INITIATIVES: Embedded a Flexible Resource Model to manage 2-3 key change projects a year, delivered multiple M&A integrations, transformed payment systems (automation and migration of the entire Customer base), implemented a new hybrid BPO / outsourcing platform, developed solutions for key account partners and launched Customer User Groups, Conferences & Special Interest Groups to drive engagement / feedback.

ENTERPRISE SERVICE DELIVERY MODEL: Transformed existing platform into an Enterprise Software Service Delivery Model. Defined target operating model (TOM) for scalable dedicated multi-tiered support functions alongside leading multi-disciplinary teams, Pre Sales, Consultancy and £multi-million change Program Management for multiple client projects.MULTI-SECTOR CLIENT PROGRAMS: Directed several major enterprise implementation programs for key accounts from leading financial services and insurance companies, embedded enhanced Customer Support SLAs for multi-sector clients and worked collaboratively with outsourced delivery partners to double implementation project volume and reduce lead times.

Managed a global implementation for a major European Energy Supplier based in the Netherlands that builds and maintains Power Stations. The programme included the development and implementation of project control, service / repair and financial management software at 11 sites in the Netherlands, Germany, Austria and the United States. • Managed a project team of 12 people, from the Netherlands, Germany and the US• Responsible for delivery on time and under budget of $2 million • Managed review and change of business processes in 3 business units, in order to implement an integrated solution for building Power Stations

Launched an eCommerce Business Unit at the Los Angeles Headquarters. This involved, developing support and expertise enabling Fujitsu companies around the world to implement the Business-to-Business applications and provide eBusiness Consulting in the Digital Economy.• Managed the collaborative development of the front office eCommerce application integration with multiple back office Enterprise Systems; SAP, BAAN, Oracle• Managed engagement model-training and accreditation programmes for internal and partner Consultancy teams; Accenture, DMR• Enabled delivery teams in the US, Europe and Japan to provide eCommerce implementation services

Sat on the UK Management Board of Fujitsu Glovia and was responsible for Program Management based around the implementation of Fujitsu’s ERP and supply chain management software. Managed a £3m Professional Services business with a team of 30 people, having full P&L responsibility. Also, managed other divisions including Education, Project Management, Consultancy, eCommerce Support, Analysis and Technology. • Expanded the team from 7 to 30 people and grew revenues from £1.5M to £3M in 3 years• Reduced DSO from 100 days to 45 days, improving cash flow / reducing credits to 2% of billable revenues

Led the Consultancy team and also Program Management of the implementations of Fujitsu’s ERP and Supply Chain Management software for Customers throughout the UK. As Principal Consultant I developed and enforced implementation procedures based on the PRINCE methodology. I also managed the rollout of the Cognos Business Intelligence software suite to Customers.• Directed Programs at Ericsson, Panasonic, Caterpillar, Westinghouse, Calsonic – on time and on/under budget• Developed and implemented Professional Services Handbook on an intranet improving policies and procedures

Provided Implementation and Consultancy of ICL’s ERP and Supply Chain Management software in both Pre and Post Sales. Working closely with the Sales Team in all areas of the Sales cycle, from initial qualification, workshop pilots and presentations, through to the preparation of proposals and assisting in closing negotiations. I then managed implementations and was responsible for the overall direction and development of the Customers assigned to me.

Responsible for the implementation and management of the IT System running Works Orders, Purchasing, Quality Control, Raw Materials Inventory, Warehouse Control and MRP. I also wrote the procedures that achieved accreditation of the ISO9001 quality standard.