Tim Evans Email & Phone Number

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Key Responsibilities• Service Delivery - Lead and manage operational and project teams to deliver services and support with an outsourced ICT environment. Maintains SLA objectives in line with operational and strategic goals.• Project Management - Managed project initiatives, including resourcing in line with ICT strategic plan.• Vendor and Contract Management - Managing contracts through government procurement rules and practice ensuring compliance. Regularly review contracts and liaise with vendors to ensure contract obligations are successfully met.• Stakeholder Management - Regular communications and meetings with key internal and external parties to maintain beneficial business relationships. Established effective relationships with internal, inter-agency and external stakeholders.• Cyber Security and Reporting - Adhered to current government cyber security and reporting standards to reduce and eliminate threats and vulnerabilities.• Asset Management - Managed ICT hardware fixed and mobility assets and software licences.• Financial Management - Plan, set and monitor capital and operational budgets each financial year.• Team Management - Lead and manage team members rosters, performances and development.Key Achievements• Delivered the Western Australian State Budget documents and content to public facing website in 2021 and 2022.• Delivering analysis solution for Western Australia state government Digital Capability Fund initiative.• Successfully project managing the transition and upgrade of network infrastructure and services for Department of Treasury.• Upgraded Microsoft Teams video conferencing system.

Perth, Western Australia, Australia

Key Responsibilities• Service Delivery - Lead and promote ITIL service delivery culture, ensuring excellent service delivery and approach is responsive to operational and strategic needs of the organisation.• Stakeholder Management - Ensuring business units needs and requirements are understood and align with contract obligations for optimum business value.• Team Management - Leading and managing operational and service centre 24/7 site teams in Perth, Melbourne and Sydney.• Financial Management - Plan, set and monitor capital and operational budgets each financial year.• Asset Management - Managed ICT fixed and mobility based assets.Key Achievements• Crown Towers Perth in-room tablet control system and devices upgrade across 500 rooms in 2020/21.• Assisted in establishing IT service management processes and workflows for Crown Sydney property opening in 2020.• Maintained exceptional service levels in 2020 through pandemic restrictions and organisational restructures.

Perth, Australia

Key Responsibilities• Team Management - Lead and manage 24/7 operations team.• Project Management - Plan, coordinate and implement IT initiatives.• Vendor Management - Facilitating vendor contracts and agreements for preventative maintenance.• Asset Management - Asset control including management of critical spares and organising inventory repairs.• Mobile Device Management - Provision and deployment of mobile devices across the organisation.• Executive Support - Provide executive and VIP support and solutions.Key Achievements:• Assisted in coordinating the implementation of ICT related systems for Crown Towers Perth 2016 opening.• Coordinated Point of Sale system Aures/Task upgrade in 2020.• Aruba and Cisco Wireless Access Point upgrades across Crown Perth complex.• Network infrastructure enhancements in Crown Metropol hotel in 2020.• Coordinating Windows 10 upgrades of over 1,000 workstations.

Perth, Australia

Perth, Australia

Perth, Australia

Fremantle, Australia

Shenzhen, Guangdong, China

Shenzhen, Guangdong, China

Perth, Australia

Perth, Australia

Masters Degree, Business Information Systems

Bachelor Of Commerce (Bcom), Double Major In Chinese Business / Game Art & Design

Mandarin Chinese Language Course, Chinese Language And Literature

High School