Head Aquatics Instructor
Current• Supervisor of 20+ staff members to maintain a productive, safe and enjoyable workplace.• Designed curriculum to maximize effectiveness for students while making parent involvement easier.• Organized schedules for 25+ classes to maintain efficiency and best employ each instructor's strengths.• Managed employees to ensure customer satisfaction throughout multiple locations.• Utilized Microsoft Office products to chart the progression of each student and instructor.• Prepared… Show more • Supervisor of 20+ staff members to maintain a productive, safe and enjoyable workplace.• Designed curriculum to maximize effectiveness for students while making parent involvement easier.• Organized schedules for 25+ classes to maintain efficiency and best employ each instructor's strengths.• Managed employees to ensure customer satisfaction throughout multiple locations.• Utilized Microsoft Office products to chart the progression of each student and instructor.• Prepared reports for customers to illustrate strengths and weaknesses.• Led training seminars with new aquatic professionals to make sure excellence was consistent throughout the program• Worked with customers to determine their goals and enable them to get the most from their experience.• Recruited new customers by earning referrals from current customers.• Initiated meetings with parents to reiterate the value of our program. Show less