Leadership of multiple programs and teams enabling the cross selling of products and services between AT&T and national strategic sales partners driving 140,000 video activations in 2018, representing ~$160M in customer LTV. • Enable sales channels to deliver ~200K annual partner broadband activations generating ~$14M in net commission revenue annually.• Oversee vendor management with 3rd party API integrator including annual $8M services contract adherence, financial forecasting and attainment, and technical roadmap.• Business Architect of 3-year platform migration from Legacy DIRECTV ordering/billing platforms.

Managed the Carrier indirect sales channel responsible for DIRECTV sales enablement to national strategic sales partners. Supervised a team of program managers responsible for operational and technical execution while supporting embedded base of 2M customers responsible for ~2B in annual revenue.• Surpassed 2017 annual video activation goal by achieving 111,000 gross adds, resulting in incremental customer LTV of ~$130M.• Oversaw the effort to communicate and execute the de-coupling of 330K customers from partner billing, while incurring minimal impact to customer churn.• Owned oversight of all program compensation processes, payments, and receivables.• Responsible for operational support of hosted and API ordering platforms, including defect resolution, product offer updates, technical enhancements, and strategic roadmap.

Supervised operations and sales efforts for the Bundles program enabling broadband sales of 3rd Party partners. Led a team tasked with program operational support, technical execution, and attainment of sales and KPI goals. Recipient of 2014 Sales and Marketing Operations “Unsung Hero Award.”• During tenure, program was responsible for more than 2M partner broadband sales, while driving 8% improvement in program video activation rates.• Designed and implemented call center strategies and training initiatives to maximize sales and improve customer experience based on actionable data in vendor and O&O sites.• Architect of program technical roadmap, resource deployment, and execution with internal IT teams and 3rd party API aggregator Bridgevine.

Supervised a team of functional consultants regarding implementations, tasks, and operations while achieving professional services revenue targets and managing P&L.• Led the recruitment process for new hires and responsible for the development of personnel in the consulting organization.• Monitored services pipeline and aligned functional/technical resources to meet demand.• Identified issues and risks to implementations and developed mitigation and contingency plans.• Supported sales pipeline including definition of value prop, RFP responses, SOW’s, budget estimates, sales strategy, development of proof of concepts, and vendor selection presentations.

Responsible for the management and delivery of enterprise software solutions in the Retail and Higher Education industries leveraging multiple delivery methodologies. Managed numerous software implementation projects through the software development life cycle to achieve the client’s goals.• Defined and managed project plans, schedules, resource allocation plans, and budgets for major enterprise projects for McDonald’s, JP Morgan Chase, Chico’s, and Rue21.• Scheduled and coordinated on-shore and off-shore resources across numerous work streams.• Communicated weekly project and budget status to client stakeholders and executives.

Lead functional consultant for numerous enterprise software projects for multiple Fortune 500 companies in the Retail Industry. Recognized as the Accruent “2008 Rookie of the Year.”• Architect of Accruent’s Leading Practice Solution for Facilities Management.• Responsible for configuration, testing, and delivery of solutions to client business teams.• Documented and designed complex workflow solutions for multiple business processes for Payless Shoe Source, 24 Hour Fitness, and PetSmart.

Program Manager responsible for managing new projects through all phases for Auto Insurance Carriers.• Architected and implemented a custom workflow claims solution for Esurance.• Conducted process reviews and analysis driving new requirements definition for clients.• Managed the development of reporting tools and metrics to measure performance.• Operational single point-of-contact for client issue identification and problem resolution.