Tim Flaherty Email and Phone Number

Develop priorities and contribute to roadmap strategies for payment processing for Discovery while driving standardization of processes and system functionality across payment platforms. Support the onboarding of new businesses/brands/products into standard payment processes. Work with brands to assure that proposed offerings are supported ensuring a pleasant consumer experience.

Payments Partnership Manager responsible for scaling and developing external relationships to stimulate business growth while mitigating risk. Key areas of focus include developing strategies for expanding payment capabilities, managing relationships with key partners, and scaling the broader payments platforms at Wish. Managing end-to-end integrations with key payments partners and driving the successful implementation of eCommerce initiatives are also top priorities.

Demonstrate service industry acumen by applying knowledge and best practices to daily route schedules ensuring priority service SLAs are met. Provide quality of package delivery including strict compliance with safety regulations, policies and business best practices. Convey FedEx quality service during each customer interaction by providing efficient and professional delivery service in a vastly unique demographic footprint. Act as Senior courier with educating and training new hires to understand FedEx policies and procedures through leading and demonstration.

Strategic leader managing the operations of a $4m line of business for Emergency services Department. Manage team of 16 to include management, administrative and field technician level staff responsible for the overall support and delivery of mitigation services. Manage $22M company P&L maximizing profitability and expense management. Foster relationships with customers and insurance adjusters as part of marketing strategy to build the company brand.

Key contributor within Signature Client Support, and Client Support Services managing the operational relationship for two of the largest Visa clients in the US who represent significant volume and revenue to Visa Inc. Manage team of nine consisting of Directors, Sr. Account Managers and Sr. Implementation Analysts responsible for the overall operational relationship, support delivery of loyalty/rewards management and digital wallet integration for all US clients.

Led a department of Sr. Account Managers and Sr.Implementation Analysts responsible for the overall operational relationship and support delivery for Visa Inc signature clients in North America as well as loyalty management for all registered clients in the US.

Through collaboration with Product and Sales, set tactical direction support of all new product/service implementation projects and direct the development and implementation of the programs and processes to support sales and product goals within the defined functional area. Manage team of six responsible for managing rewards product launches for all U.S. based financial institutions.

Responsible for delivery of new product implementations and ensuring rapid service adoption and successful implementation of new products and services/enhancements by Product Office.

Directly responsible for the management, planning, and administration of sales and distribution of designated sales territory. Responsible for developing marketing strategies for team of 12 employees. Manage sales volume, profit, and operational expenses for designated territory with sales volume exceeding 650,000 cases annually and gross profit $4,200,000. Staff, train, evaluate, and develop team members and monitor market execution and merchandising standards compliance.

Ensured adherence to delivery standards, efficiencies, and regulatory requirements. Managed driver's delivery schedule and hours worked. Served as a liaison between distribution and sales to enhance communication between the two departments. Accountable for cash transactions and accounting practices as it pertains to route settlement. Established and maintained positive customer relationships. Ability to resolve customer issues. Conducted weekly meetings with key account customers to improve distribution procedures.