Tim Flak Email & Phone Number

Marysville, Washington, United States

Implement, manage, and maintain current business softwaresystems (TIMS and Dataweld)Manage high-profile company projectsAnalyze operations and business systems to increase efficiencies

Implemented complex applications across server platforms; analyzed business requirements, user requirements, cost vs. benefit; and systems to determine and implement the most efficient and cost-effective solution. Was responsible for quality assurance, documentation, security policies and maintaining corporate standards. Supported functional areas by analyzing and improving workflows and internal procedures. Provided desktop support. Developed and implemented eCommerce strategies, including corporate Internet and Intranet sites. Served as System Administrator for WAN, including four remote locations connected by VPNs. Oversaw all telecommunications. Highlights: Implemented document imaging solution to handle 100,000 documents annually. Automated batch delivery of invoices via email or fax. Automated A/R process through web-based payment gateway.

Spokane, Washington Area

Oversee and execute the implementation and maintenance of the information technology systems within the company. Key Responsibilities:• Implementation of ERP, Mobile Software Solutions (MSS), Project Management, and Cloud Storage.• Cross cloud API integration of services.• Work with team members to identify and resolve operational issues.

• Providing a high level of consulting and implementation services at client sites. Responsible for the optimal set up and training in the products for each client and maximize consulting revenue whilst maintaining a high level of customer satisfaction.• Delivering project based consulting activities, through the entire project lifecycle, on ad-hoc and medium to long-term engagements.• Responsible for problem identification, software specification and/or design, implementation, documentation, testing, client training and solution deployment adhering to Epicor’s Signature Methodology.• Interacting with company and client managers on cost/schedule monitoring.• Complying with financial responsibilities which include project cost estimating, proposal generation and invoicing• Participating in sales and proposal presentations if required• Providing an initial level of support for assigned product• Responsible for achieving defined utilization and revenue goals• Identifying additional product/services opportunities in customer organization

Train, advise, and manage projects related to implementation of TECSYS Elite Series Products. Extensive travel to customer sites for product training and support for pre- and post-"go live" scenarios. Document client business requirements for software/system modification.

Responsible for managing a team of consultants to support the implementation of Tecsys EliteSeries software at client sites in the gas industry. Responsible for all phases of the implementation of the EliteSeries Software at client sites. This includes project planning, project management, software gap analysis, modification requests, implementation planning and implementation of the software.

Implemented complex applications across server platforms; analyzed business requirements, user requirements, cost vs. benefit; and systems to determine and implement the most efficient and cost-effective solution. Was responsible for quality assurance, documentation, security policies and maintaining corporate standards. Supported functional areas by analyzing and improving workflows and internal procedures. Provided desktop support. Developed and implemented eCommerce strategies, including corporate Internet and Intranet sites. Served as System Administrator for WAN, including four remote locations connected by VPNs. Oversaw all telecommunications. Highlights: Implemented document imaging solution to handle 100,000 documents annually. Automated batch delivery of invoices via email or fax. Automated A/R process through web-based payment gateway.

Managed four warehouse locations with combined inventory of more than $2 million. Supervised personnel to optimize inventory turns and decrease back orders. Developed and implemented all in-plant logistics processes and policies.Highlights: Created a tracking system to follow new stock, reducing obsolete inventory; instituted new return program to reduce dead stock; initiated bar-coded inventory process to reduce shipping errors and increase sales; standardized point-of-sale merchandising at all store locations; negotiated vendor consignment program to reduce inventory cost; negotiated vendor rebate programs.

Highlights: Implemented new program to track cylinders that were previously considered lost capital; eliminated long lead-times for specific capital equipment, through an inventory management process; initiated a cylinder bar code tracking system; conceptualized and established new customer service center.

Highlights: Supervised a union work force; initiated and implemented a database tracking system for cylinder serial numbers; created new billing system to account for shipping costs; trained plant personnel on quality assurance equipment.