Tim Fleischman Email & Phone Number

Adel, Iowa, United States

• Develops and maintains a comprehensive understanding of business processes and industry practices pertaining to Education Technology and delivery services.
• Implements new Education Technology product and service. Supports improvement of optimization and refinement of Education Technology delivery services aligned to the business requirements.
• Works with the cross-functional partners to support and assist in the development of long term implementation decision solutions, with technology as a key enabler.
• Owns, analyzes, and supports business process components of implementation through structured project delivery model.
• Managed multiple partner vendors with regards to different Education Technology integrations into Kuder’s applications.
• Serve as escalation point for all matters related to delivery services.

West Des Moines, Iowa

• Elicited and documented business and system requirements, analyzed data, conceived and documented acceptance criteria, tested software and processes, coordinated releases and negotiated realistic expectations.
• Supported the operation of performance marketing programs by retrieving data for reports, troubleshoot issues and acted as the subject matter expert of the program and supporting systems.
• Supported the sales team by determining client requirements, negotiated and documented scope, coordinated the estimation of development efforts and participated in presentations.

West Des Moines, Iowa

• Successfully implemented multiple Benefit Administration clients within the first three months. Broker rewarded Businessolver with an acquisition of an additional client based on this success. Increased annual revenue.
• Responsible for managing the relationship between the stakeholders, IT development and System Relationship Manager in order to elicit, analyze, communicate, validate requirements and instilled best practices.
• Responsible for driving User Acceptance Testing in all three phases during implementation. Documented results, researched questions and provided timely answers to meet go-live dates.
• Created and maintained additional artifacts (client specification documents, workflow diagrams, and elaboration plan/schedule), clarifying requirements and dependencies to functional.
• Provided clear and concise project updates during weekly executive management meetings.
• Revitalized the business relationship of multiple long term clients by continually tracking project progress, resolving problems and executing on best practice agile methologies. Businessolver received a one year.

Greater New York City Area

• Analyzed business requirements, strategic reports and implemented promotions focused on growing the McGraw-Hill Construction brand.
• Recommended business controls by identifying problems with database demographics and key performance segments.
• Evaluated operational objectives by studying business functions and gathering information, which resulted in redesigning output requirements and formats.
• Responsible for creating reports by collecting, analyzing data, and filing audit reports with the Alliance of Audited Media.
• Evaluated vendors across multiple divisions of the McGraw-Hill Construction brand to achieve highest return on investment.

Des Moines, Iowa Area

• Responsible for managing the overall strategic CDS-Global business relationship and satisfaction of multiple large and small clients.
• Ensured that client's business needs were met and exceeded by strategizing, leading, collaborating, and partnering with my clients and appropriate Business Units of CDS- Global.
• Managed high-level projects, assisted in marketing efforts and provided support to multiple teams.
• Collaborated, researched and implemented new web optimized pages to drive traffic online which reduced CDS-Global operational costs by 16%.
• Leader in multiple brand expansion and best practices projects that produced a 63% in subscriber retention rates and increased revenue by $165,000.
• Cross sold new solutions to McGraw-Hill, which produced a revenue increase of $35,000 annually.

Des Moines, Iowa Area

• Developed new audit reporting for publishers to gain a deeper analytical insight into their data metrics, which produced an increase of 27% renewal retention.
• Successfully implemented twelve new publishers (fifty three unique publications). Each unique publication required its own documentation, workflow diagrams, and elaboration plan/schedule.
• Analyzed client business functions, requirements and support project teams to implement client chosen CDS-Global solutions.
• Gathered and recorded business, user and system requirements.
• Managed assigned team’s activities to ensure budget, time and administrative requirements were met.
• Provided detailed input into the division’s budget.

Des Moines, Iowa Area

• Managed communications, tasks and projects that impacted the administration of specific business units.
• Hired Account Management staff members, conducted performance evaluations, provided leadership and development to Account Management staff.
• Monitored business procedures and processes to ensure timely and accurate completion of assigned client’s contracts.
• Managed and motivated staff through coaching and feedback to consistently provide outstanding service resulting in a 55% increase in client satisfaction.
• Team player that acquired CDS-Global’s largest client during transition between internal platforms (Batch to Serv). Provided the company with the additional resources needed to successfully integrate and transition the.

B.L.A, Psychology

Minor in Business Administration

Aa, Business