Directly responsible for all aspects of new program development for clients choosing to utilize Famtel Solutions' unique and cutting edge call centre technology. Aspects range from implementing and developing client marketing programs into our technology; consulting with clients to ensure campaigns were compliant with regulatory demands; using extensive knowledge and experience of the technology to advise, demonstrate and educate clients on how to fully maximize its market advantages.Internally - to supervise the implementation of new campaigns from test mode to launch, involving hiring, training and employee development, whilst maximizing the effectiveness of the campaign for clients. Continual data analysis and evaluation of current processes to ensure productivity for clients remains maximized. Identify and mentor existing employees for progression within the organization through previously established best practices to help retain desired corporate culture.

Responsible for growth & development of sales and customer base for FFFF Canada & UK. Implemented and refined strategies for hiring, training, retention and employee development. Directly involved with sales and marketing strategies including testing and refinement to maximize sales volume and customer retention. Took responsibility for internal data management and distribution, allowing the company to better retain and re-develop relationships with thousands of customers across both countries.

Hired to oversee total transition of UK sales department from Manchester, England to Canada. Responsible for growth of UK sales through recruitment, training and development of dedicated UK sales team at Barrie, Ontario location. Responsible for sales, marketing and scripting implementation. Involved "Anglicization" of North American sales/marketing processes to maximize impact on UK market.