Tim Gabbert Email & Phone Number

Greater San Diego Area

Carlsbad, California

Sales Analytics; Territory Alignment & Quota Setting; Compensation, Pricing/Promo Administration & Lead Qualification Process

Phoenix, AZ & Irvine, CA

• Initiated multi-million dollar sale-to-bill recovery efforts-Grew high-dollar strategic product sales to represent more than 50% of base-Grossed $16 million in additional annual revenue through re-contracting.
• Developed performance improvement analyses, recommendations development and implementations which resulted in revenue and sales per employee improvements and overall sales and revenue growth even while reducing.
• Maintained accountability for $50M+ budget, never ending a year in the red through effective cost control programs and approval processes involving clear guidelines and monthly reviews of all outlier expenses with.
• Led conversion of proprietary CRM tool to Salesforce.com in 18 months including training and supporting data verification
• Introduced sale-to-bill initiatives resulting in more accurate and expedient customer billing representing millions of dollars
• Designed internal sales contests to drive focus and momentum on strategic products and contract renewals, growing strategic products from 20% of base to over 50%, and re-contracting expired contracts for an additional.

Denver, CO

• Supported Sales SVPs primarily averaging 115% quota attainment 2000 & 2001Developed and implemented numerous customer acquisition, up-sell, cross-sell, and retention marketing programs that targeted customers in the.
• Led three teams of Marketing Analysts, each supporting 1 – 2 Sales VPs as marketing reps for the sales organizations
• Owned all marketing communications to the field including competitive intelligence, product roll out/enhancements, training, pricing changes, regulatory changes, promotions, and sales incentives
• Tracked and reported out on program progress and success to respective Sales VPs

Greater Seattle Area

• Grew existing customer revenue by 12%, product/service offerings by 500%, and web-based service use by 25%Led the development and implementation of marketing programs that generated incremental revenue from existing.
• Combined traditional direct marketing techniques with emerging email and PhotoMail viral marketing tactics to increase existing customer revenue by 12% while also expanding customer base
• Increased product and service offerings 500% by harnessing new functionality of the on-line image repository
• Utilized direct marketing tactics to increase usage of web-based service by 25% month over month
• Initiated and designed first customer defection research in company history, uncovering critical customer perception issues that led to swifter shift to online services, name rebranding, and product change decisions
• Developed customer segmentation scheme based upon primary research data and internal sales and customer data

Phoenix, AZ & Seattle, WA

• Launched market-specific competitive response plans for improved customer retentionPromoted to lead a team of six managers responsible for developing & implementing market specific competitive response plans which were.
• Executed competitive fiber mapping, single point of contact account management, premise visits to high value/high vulnerability customers, preferred service & repair delivery, customer/management adoption program, and.
• Integrated competitive response plan components into overall channel/customer contact strategy
• Received positive initial program results through supporting research and customer feedback

Phoenix, AZ

• Conceived, developed and implemented the “Always Better Program from U S WEST,” a loyalty program targeted at U S WEST’s highest value Small Business Group customers
• Initiated market research that led to the “Always Better” program development
• Managed day to day relationships among strategically and tactically key “Always Better” program vendors
• Oversaw “Always Better” program channel delivery and training, along with multi-million dollar budget

Phoenix, AZ

• Promoted to lead team developing the “U S WEST Home Office Network,” an acquisition/loyalty program targeted at customers operating home-based businesses
• Assisted in the development of the “Home Office Network” database, and doubled the number of customers in the database through targeted acquisition campaigns utilizing TV, Radio, Print, Bill Inserts, PR and Direct Mail
• Managed relationships with several advertising agencies, a database marketing firm and a fulfillment house, associated with the creation and execution of the “Home Office Network”
• Defined and implemented call handling and order fulfillment process for customers joining the “Home Office Network”
• Managed content creation and production of “Home Office Solutions” quarterly newsletter, distributed to 400K readers

Phoenix, AZ

• Established pro-active and re-active product retention programs that successfully lowered churn rates on strategic products
• Introduced a template process for use in churn analysis for all U S WEST Small Business Group products
• Created monthly product-specific retention measurement, becoming product management key performance indicator
• Led a 35 person team that developed the Priority Caller Center - a post sales customer relationship channel that improved high value customer satisfaction by 27%
• Collaborated with vendors on strategy development, collateral design and database development for Priority Caller Center projects, as well as projects supporting the Small Business Group’s Timed Communications Program
• Designed methodology and performed first competitive loss research done in the Small Business Group

Mba, Marketing

B.S., Finance