Tim Gable Email & Phone Number

Mesa, Az, Us

Chandler, Arizona, United States

In my current role as QAF Certification Supervisor, I: • Serve on the Orthus Project and assisted with constructing, troubleshooting, and commissioning the DI water system and Clean Room Environment (CRE).• Oversee a large portion of the construction and development of the QAF/Certification racks, allowing the QAF team to ensure products leaving the building aligned adequately with customer expectations.• Collaborate effectively with cross-functional departments and aided with developing and managing their teams and continuously improving our processes.• Play a vital role in the overall operational development of the QAF/Certification stations involving design and layout, physical connection and troubleshooting of gas lines, and developing solutions for space utilization and analytical installation.• Provide invaluable support in directing and guiding the team to complete associated tasks. Subject matter expert and “go-to” resource for decisions made about the final status of the QAF/Certification stations.• Proactively participate in creating AZSOP110 for commissioning the QAF/Certification stations and contribute to revising SOP204 DI Water System - Process Control.• Collaborate with the QAF team from Vultee to enhance knowledge and understanding of the systems as a whole; identify system errors earlier in the process and begin the rework steps promptly.• Champion the team towards becoming more coordinated in processes and develop strategies to become more efficient while maintaining high quality in production.• Facilitate communication with team members to ensure they are provided with the help they need while completing production processes for each system; review the final product to guarantee completeness.• Complete the monthly BSP tasks for the QAF team, including the What-If emergency exercises, TSO, QSO, Individual Safety Contact, and JSA creation and reviews.

In my previous role as a QAF Certification Technician, I:• Responsible for the functional testing, certification, and final sign-off of gas delivery systems before customer shipment to ensure products meet appropriate quality standards.• Provided support to production to improve processes and best manufacturing practices for continuous improvement of products.• Participated in safety programs to raise awareness of issues and lower workplace injury chances. • Involved with documentation updating through MOC for continuous improvement of SOPs.• Participated in advancing the Orthus project of opening the Chandler plant by being involved with constructing and commissioning the DI water system and the Clean Room Environment (CRE).• Served as a key player in the operational development of QAF/Certification stations involving design and layout, physical connection and troubleshooting of gas lines, and developing solutions for space utilization and analytical installation. • Participated in customer audits by coordinating the back room and being an SME for QAF/Certification.• Actively communicated with the production team to resolve issues using the shop issue tracker and quality notifications.• Utilizing previous experience to facilitate troubleshooting and better system knowledge within the QAF/Certification team.• Participated in innovation initiatives within the company with involvement in the Magik Leap project, guidance, and direction towards penetration templates used for cabinet preparation and adding pertinent information to engineering envelopes. • Developed professional relationships and worked cross-functionally with other departments to allow for better communication and team dynamics within the facility to expedite job completion.

Tempe, Arizona, United States

In my previous role as Technical Customer Service Representative, I: • Responsible for the day-to-day management of Caldwell Manufacturing’s service model, including technical product support, installation training and product validation support for Caldwell’s automation solutions to window and door dealers, end-users, and OEMs.• Responsible for maintaining the company’s UL 235 safety certification. • Provided quality inspections on new products and failed returned products. When product proved faulty, I troubleshot why issues happened and how to address them. • Provided daily customer support while delivering exceptional technical support and providing accurate solutions to all customer inquiries and complaints.• Continuously learned all aspects of the business and constantly acquired additional knowledge important to maintain a leadership position in the markets served.• Took inbound calls related to product and installation and provided technical expertise and field service coordination.• Coordinated field service through network of service providers.• Trained product installers on products, processes and procedures in the field and over multiple modes of communication. • Involved in the development of new and innovative products. • Developed procedures and SOPs as needed to keep company innovative and competitive. • Identified, managed, and communicated risk when needed. • Utilized time management processes and organizational skills to maximize effectiveness.• Traveled to provide service/training in the field.

Boulder, Co

In my previous position as Service Technician, I: • Provided daily customer support while delivering exceptional technical support and providing accurate solutions to all customer inquiries and complaints.• Communicated with customers through various channels and responded promptly to provide support for operations repair, and maintenance of TOC analyzers and UPW systems.• Controlled diagnostic testing and calibrations, inventory tracking and control, estimates for billing, repair authorizations, and purchase order collection.• Built sustainable relationships and trust with customer accounts through open and interactive communication and provided accurate and valid information using the proper methods.• Helped other departments with troubleshooting, quality control, and product design as needed, coordinated effectively with internal departments, and accurately followed all company processes and rules.• Inspected records and test data, documented defects, recommended corrective actions to clients and ensured customer satisfaction by providing professional support.• Demonstrated compliance with ISO 9001 regulations and guidelines, performed safety checks to recognize and correct operational problems, and verified proper procedures were current to policy.• Teamed up with coworkers to ensure proper customer service and consistently demonstrated a customer-first mindset, successfully cultivating lasting client relations and driving brand loyalty.• Followed all communication procedures, guidelines, and policies and went the extra mile to engage with customers and promptly and correctly resolve their issues.• Served as a subject matter expert (SME) and "go-to" person on complex and critical business issues.• Routinely observed operational performance and collaborated with technical staff and clients to improve efficiency and customer satisfaction while reducing cost.

In my previous position as Field Manager-Crew Foreman, I: • Traveled to customer sites to investigate and resolve technical problems with facilities/equipment, successfully reducing OJI and loss time accidents through field inspections.• Conceptualized and spearheaded field improvement initiatives to successfully develop and advance operational efficiencies and tool tractability.• Monitored project schedules, coordinated quality processes, and information communication, kept production above projected model, and improved customer relations.• Sustained strong field connections, arranged heavy equipment usage to multiple jobs, and personally saw the delivery of supplies and materials to job sites.• Recruited, trained, managed, and supervised a team of 30 unionized meter technicians and monitored weekly project status and activities, daily safety meetings, and quality control.• Delegated tasks to each worker and divided and categorized all work equipment to improve field efficiency and produce faster and better results.• Coordinated every task according to priorities and plans, supervised and trained new workers, and ensured manpower and equipment were adequate.• Successfully established three management offices on client sites, boosting group efficiency and consistency with direct supervision of the crew.

In my previous role as Meter Technician, I: • Exchanged meters to upgrade the meter reading system that optimized quality and performance, performed troubleshooting on electric bases, and executed 3-phrase commercial meter installs.• Responded to customer service requests, including but not limited to: connections, disconnections, rereading meters, repairs, etc. Also responded to emergency callouts and assisting the operations crew.• Ensured proper inventory of meter-related equipment and parts, ordered supplies as required, collaborated harmoniously with other managers and clients to help with escalations and find suitable and immediate solutions to emergent problems.• Successfully Generated high-quality business surpassing the company's quota, resulting in a 25% increase in productivity.• Performed some investigative functions relative to electric meter tampering and damaged electric meters and received and issued electric meters and equipment to meter service personnel.• Researched electric meter histories and maintained files and records, and performed all related work as required. • Improved customer support quality by studying and redesigning processes, setting up and communicating services metrics, monitoring, and evaluating results, and implementing changes.• Ensured that the company had appropriate and adequate resources to complete all activities and supervised the work of recruits and staff.