Hired to supervise a team of 47 FTE’s to ensure the safe, timely, courteous transportation of patients and medical equipment at a comprehensive academic health center which provides patient and family-centered care, education and research.• Manage department work schedules and coach personnel to optimize team-based performance; ensure a professional work environment by enforcing health system departmental guidelines and policies, HIPPA and regulatory agency standards.• Communicate effectively with nursing personnel, clinicians, technicians, reception and dispatch; alert nursing staff immediately to any signs of patient distress or equipment malfunction to ensure favorable outcomes.• Ensure all transportation equipment including wheelchairs, stretchers, and other approved rolling stock is maintained properly, cleaned as needed, and ready for use in areas of the health center.• Train employees to ensure the comfort of the patient by being attentive and engaging in appropriate conversation.

• Oversaw a dedicated housekeeping team of 65 to ensure comfort and safety of guests at two major timeshare resorts for a company which provides comprehensive turnkey, service-select, and staffing solutions for the hospitality industry.• Managed all aspects of daily operations including inspections, hiring, training, budgets, payroll, and schedules to maintain 400+ luxury condominiums at Wilderness Club at Big Cedar Resort, and Wyndham Branson Meadows.

• Served as project manager to oversee and ensure delivery of quality services for major account The Lodge of Four Seasons, a full-service resort featuring 350+ guest rooms and suites, spa, golf course, and marina for a company which provides luxury outsourcing services to the hospitality industry.• Managed overall business with a team of 50 employees to exceed client expectations as Executive Housekeeper for 500+ plus hotel rooms, suites, and luxury condominium and vacation ownership properties; served as Area Manager as needed.• Selected to serve as Opening Team Manager to launch new clients including Hotels, Casinos, and Resorts throughout the U.S.

• Started-up, grew, and managed all aspects of the company to meet all financial, operational, and customer satisfaction goals for an independently owned carpet cleaning business, specializing in commercial properties.• Built a client base of 600 commercial properties in 16 states, including hotels and conference centers.• Built relationships to maintain and retain clientele, solicited new business, and performed quality control functions.• Interviewed, hired, trained, and motivated a workforce of 12 to 15 full and part-time employees.

• Owned and operated a successful franchise of the world’s largest commercial cleaning franchise company for ten years; managed all aspects of the business including business strategy, sales, marketing, H.R., business development, daily operations, and finance to ensure high levels of customer satisfaction.• Grew from two to over 80 employees, and built a customer base of 70+ commercial properties including hotels, medical offices, schools, and banks; designed and activated consistent, quality commercial cleaning programs to fit customer needs.