Tim George Email and Phone Number
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Tim George personal email
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I am an accomplished Customer Success Professional with 35 years experience in client services, relationship management, project management, implementation effectiveness, driving product adoption, and maintaining long term customer relationships with on premise and in Cloud-based Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS) solutions. Effective presenter to all level audiences; able to influence and drive change at all organizational levels. Adept at handling challenging customer escalations and at building long term partnerships. Dedicated & motivated professional with outstanding organizational, interpersonal and problem solving skills. Tenacious problem-solver focused on exceeding customer expectations.Qualities and Skills: Customer SuccessCloud ComputingRelationship BuildingCustomer AdoptionCustomer AdvocacyCross Functional Team ManagementImplementation EffectivenessProduct SupportProblem SolverEscalation Management
Oracle
View- Website:
- oracle.com
- Employees:
- 184101
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Support Program ManagerOracle Sep 1989 - PresentSupport Program Manager - Oracle Health Care September 2016 to Present• Provide proactive service management support to HSGBU customers and partners• Develop a strong partnership with our customers, enable them to conduct clinical trials leveraging Oracle Health Sciences products and services• Manage customer relationships with a focus on increased customer satisfaction through coordination and monitoring of Product Support operational and performance elements• Advocate for our customers cross-functionally within the HSGBU by highlighting potential improvement areas for our products and Product Support related processes
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Customer Success ManagerOracle Corporation Sep 1989 - Jun 2016Oracle Corporation September 1989 to PresentMaster Principal Sales Consultant – Customer Engagement Manager June 2014 to Present- Manage the overall customer relationship - Drive maximum adoption of Oracle Cloud solutions and identify/drive product expansion opportunities via high value relationships with our customers. - Coordinating resources for customers to ensure project objectives and milestones throughout implementation are achieved - Providing advice and direction to Oracle sales and sales management on diverse customer situations and escalated issues- Advised Oracle’s top management on a regular basis as to the customer’s needs and concerns- Establish customer expectations and manage all internal commitments to achieve project goals- Assume team lead on resource coordination for problem resolutions- Develop and expand the customer reference base- Assist sales with new opportunities
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Customer Relations SpecialistOracle Usa, Inc. Jun 2000 - Jun 2014Principal Sales Consultant – Customer Relations June 2000 to June 2014 - Engaged directly with customer IT, business and executives to develop relationships and ensure project success, while positioning myself as customers’ trusted advisor- Provided advice and assistance to Oracle Sales management on diverse customer situations and escalated issues- Ensured customer achieves project objectives and milestones while maintaining a high level of satisfaction with Oracle products and services- Advised Oracle’s top management on a regular basis as to the customer’s needs and concerns- Established customer expectations and manage all internal commitments to achieve expectations- Team lead on resource coordination for problem resolutions - Supported commercial as well as, State and Local, and Federal customers
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Senior Manager - Customer RelationsOracle Jun 1999 - Jun 2000Senior Manager, Customer Relations June 1999 to June 2000- Managed day-to-day activities of 11 Customer Advocates covering sales territories of New England, Ohio Valley and Mid Atlantic states- Mentored new CSS to ensure they advanced their skills and increased their confidence in their new role- Monitored Oracle’s business relationship with accounts to ensure total customer satisfaction and referenceability - Ensured effective teamwork with Sales, Support, Consulting, Education, and Development on behalf of customers- Collaborated with directors and executive staff from all lines of business within Oracle to resolve customer issues
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Customer Relations ManagerOracle Mar 1991 - Jun 1999Post Sales Consultant March 1991 to June 1999In addition to the above Customer Relations Sales Consultant job duties -- Presented Oracle Product Support offerings to potential customers and educated current customers on using support processes effectively- Fielded questions regarding Oracle support, Oracle education and best practices for working with Oracle and its various lines of business- Assisted other sales consultants with RDBMS installations, upgrades and RFP responses
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Federal Education ManagerOracle Sep 1989 - Mar 1991Federal Education Manager September 1989 to March 1991- Led the development, packaging, marketing and delivery of onsite education services to government customers- Managed budgets and vendor price negotiations for training courses held in remote locations throughout the US- Worked with field sales, consulting managers and Oracle clients to identify training needs- Managed and marketed Federal specific education courses in various cities and facilities across the U.S. - Managed the request and delivery function of course materials by Federal Consulting and Sales for onsite customer training- Supported Federal proposal teams on the cost estimates for producing video based training materials- Delivered over $500K in onsite education, 30% increase year over year
Tim George Skills
Tim George Education Details
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Business/Corporate Communications -
Business/Corporate Communications
Frequently Asked Questions about Tim George
What company does Tim George work for?
Tim George works for Oracle
What is Tim George's role at the current company?
Tim George's current role is Customer Engagement Manager at Oracle Corporation.
What is Tim George's email address?
Tim George's email address is ti****@****cle.com
What is Tim George's direct phone number?
Tim George's direct phone number is +141033*****
What schools did Tim George attend?
Tim George attended Ithaca College, Salisbury State College.
What are some of Tim George's interests?
Tim George has interest in Aerobics, Kids, Collecting Antiques, Cooking, Exercise, Outdoors, Electronics, Home Improvement, Shooting, Reading.
What skills is Tim George known for?
Tim George has skills like Oracle Applications, Enterprise Software, Solution Selling, Saas, Oracle E Business Suite, Erp, Professional Services, Business Intelligence, Crm, Pre Sales, Vendor Management, Cloud Computing.
Who are Tim George's colleagues?
Tim George's colleagues are Rebekah Bradley, James Fredrick, Andreea Glod, Aditi Bendwal, Jurcan Chow, Jason Chunchi, Manuela Lopez Hounie.
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