• Communicate with the lab on getting customer orders out on time.• Communicate with the agents on the status of the order they requested to have expedited.• Prioritize orders to expedite based upon date ordered and reason for rush through production. • Monitor the status of the orders being expedited and keep an open line of communication between the lab and the agent. • Developed a spreadsheet to track and monitor expedited orders. • Send weekly reports to the team updating them on their stats and rankings. • Input agent stats into Microsoft Excel to track strengths, coaching opportunities and overall improvements. • Meet with each agent on a monthly basis to go over weekly and monthly stats as well as areas that have improved or need improvement. • Identified an area of improvement for the team and implemented a new system that saw the team’s Quality Assurance score improve by five percent within a two month period. • Live monitor agent calls for quality control. • Provide support for the Customer Care Agents via Lync, email or in-person through all customer care locations. • Take customer escalations when the agents were unable to resolve the issue. • Effectively communicate between the agents and leadership to ensure agents were in the position they needed to be in based upon the customer’s needs. • Communicate any issues with the website to the proper team to ensure the issue is resolved and help limit customer contacts.

• Responsible for providing exceptional guest service to our shoppers• Created an efficient, well organized environment that promotes an employee friendly atmosphere throughout the store• Manage day to day operations of Guest Service, Target Café, Checklanes, and Photo• Responsible for developing and training team members• Responsible for hiring new job applicants. • RedCard captain of the store, currently lead district for year to date score

• Responsible for the Park Services Department• Developed and trained the Park Service’s Supervisors• Trained all new employees • Introduced a new program that had the Park Service’s Team Leads in charge of half of the park which made the department more efficient • Coordinated with other departments to ensure park cleanliness

• Developed weekly schedules for team members• Supervised approximately 60 employees• Instruct and develop team members on proper cleaning techniques• Responsible for equipment maintenance

• Maintained cleanliness throughout the park by coordinating with other team members