Tim Gibson Email & Phone Number

London, On, Ca

London, Ontario, Canada

CHANGE MANAGEMENT & TRANSFORMATIONS● Created first digital proprietary Customer-Facing Inventory Management System (IMS) in the Canadian dental supply market. Impact: 1) 60% Reduction in ordering time 2) 50% Reduction in carrying costs● Strategically pooled purchases, sourced new suppliers & applied change management practices to seamlessly enhance procurement processes for dental group customers. Impact: Product savings of 20% to 25%● Tactically sourced & warehoused defined high use products. Implemented process redesign & change management to promote group purchasing among majority. Impact: 1) Product Savings 40% 2) Fill Rate 100%LEADERSHIP & ENTREPRENEURSHIP● Founded dental supplies buying group in a competitive Oligopoly market. Executed startup business plan, developed customized IMS & negotiated & secured partnerships with dental suppliers● Led as Chair of the Board, offering strategic guidance & leadership in decision-making processes.● Directed daily operations & managed all stakeholders. Collaborated with employees & stakeholders to implement strategic plans & initiatives● Optimized end-to-end supply chain operations, overseeing key functional areasPROJECT & PROGRAM MANAGEMENT● Led development of digital backend for IMS using Agile delivery. Used iterative approach to install integrated software components. Collaborated with all stakeholders & IT teams throughout the multi-year program● Directed all projects for system enhancements, upgrades & operational improvements. Facilitated vendor interactions, managed system migrations & orchestrated database conversion from DB2 to SQL● Applied lean principles to optimize office administration. Created Excel models to enhance operational efficiencies, notably boosting staff morale● Adapted & executed changes in response to evolving supply chain options. Led pilot tests, conducted research & gathered customer feedback to assess project success & make strategic decisions regarding change adoption

London, Ontario, Canada

CHANGE MANAGEMENT & TRANSFORMATIONS● Member of leadership team that optimized the sales financing operation. Implemented business process re-engineering, turning it from a loss leader to a profit center. Impact: Sales growth from $300M to $750M in 3 Yrs● Transformed credit adjudication process through implementing credit risk algorithms, process re-design and change management techniques. Impact: 1) 90% Reduction in credit decision time 2) No added credit risk● Established & executed a Quality Control Division & spearheaded change management initiatives to elevate service levels & enhance productivity in Contact Centre. Impact: 85% Customer service levels (25% Increase)LEADERSHIP & OPERATIONS● Managed Private Label Credit Card contact center overseeing 60+ cross-functional team members. Directed operations for new accounts, authorizations, credit limits, merchant services, quality control, and fraud prevention● Guided operational innovation by collaborating with team leaders & employees, implementing creative strategies in workforce optimization. Achieved a 30% reduction in operating costs & an all-time low in employee turnover.● Led operational excellence as Contact Center Leader through three systems conversions, two company mergers, & a division relocation to Toronto. Achieved & maintained high levels of service & customer satisfaction.PROJECT & PROGRAM MANAGEMENT● Led the development & implementation of tailored pooled data credit scorecards for the loan & sales portfolios in collaboration with FICO. Applied algorithms to strategically prioritize sales leads for the loan business.● Piloted and nationally launched the Ultra Plus Roadside Assistance product across 220 branches, resulting in a $6.8 million volume and $3.4 million annual profit.● Crafted & maintained sales financing credit policies & procedures. Conducted risk analyses for new ventures

Master Of Business Administration (M.B.A.), Deans Honour Roll

Honours Business Administration (H.B.A.)

Master Communicator Program