Tim Gilberd Email & Phone Number

Auburn, New South Wales, Au

General Manager of Commercial and Finance functions

Sydney, Nsw, Au

Key Deliverables: Developing foundation CX strategy for AU/NZ liquor business, including leading cross functional team to deliver foundation initiativesAchievements: - Developed and aligned CX roadmap and budget with GLT stakeholders- Design and implementation of holistic Voice of Customer program inclusive of new closed loop processes and introduction of agile, cross functional teams to quickly innovate for growth and resolve customer pain points- Design and delivery of innovative Voice to text analytics inclusive of functional dashboards to deliver insights from over 500k customer phone interactions to deliver real time insight of customer delight and pain points. Embedded into customer service quality, coaching and capability processes- Design and support implementation and execution of service management tools across the OTC functions- Partner business transformation team develop CX benchmarks and MVP standards

Sydney, Nsw, Au

Key Deliverables: Develop and drive the go-to-market strategy including leadership of over 100 people within customer service , e-commerce and sales capability functions.Achievements: - Lead cross functional business improvement/customer engagement program with multiple key initiatives culminating in Lion achieving #1 supplier status and 2019 Supplier of The Year in the Liquor Industry Awards voted on by all Liquor Retailers across Australia- Developed and executed digital and e-commerce/customer self service strategy for B2B channels to generate significant improvement in Customer experience and lower annual operating costs by $2M over 3 years- Lead sales system development to meet both internal sales and customer needs into the future, partnering with IT and external technology providers such as Oracle and SAP- Design, negotiate and implement innovative and exclusive customer loyalty program with Macquarie Bank and Qantas to provide exclusive marketplace differentiation and value to customers- Develop and align strategy for Customer service centre of the future incorporating new technology platforms and capabilities to support B2B omni channel commerce- Development of customer contact model and customer service models to meet the future needs of Lion customers and set the roadmap for ongoing customer engagement platform- Lead and deliver numerous enhancements to CRM platform to meet customer and organisational needs

Sydney, Nsw, Au

Key Deliverables: Leading and developing the function responsible for Internal Audit, J-SOX compliance, Controls assurance and Risk Management Assurance across the Lion Group Globally.Achievements:- Lead a review and total redesign of the risk management assurance framework across the group, encompassing organizational design recommendations, process and role accountability changes through to board and audit committee reporting implications. These were approved by the board and implemented within a new organizational structure.- Implemented review and update of Lion Risk Assurance Charter as approved by Audit Committee and Lion Board.

Sydney, Nsw, Au

Key Deliverables : Rebuilding and leading a large national commercial finance team, Sales Operations and Pricing Strategy teams (>40 people) and business partnering the Lion National Sales Director to deliver revenue and profit growth aligned to targetsAchievements:- Developed new customer-centric tools and processes aligned to achieving our financial targets through category based customer performance targets and implementing material changes to systems, reporting and planning processes.- Developed concept for sophisticated customer planning and margin management tools and recruited expertise to build and execute program which delivered >2 years of competitve advantage with key customers- Sponsored build and execution of commercial capability programs delivered by my team to the sales and account managers to improve promotional planning and effectiveness leading to material increase in promotional uplift and trade spend effectiveness- Lead successful sales/commercial integration of major brand and business acquisitions including Little Creatures, Corona, Stella Artois and Budweiser- Leading sales/commercial process to successful outcomes in numerous strategic projects covering areas from excise and tax strategy, container deposit legislation, numerous product innovation projects and core system optimization and developments.- Sales/commercial leadership of JV Operations council from 2008-2013 with Heineken to successfully achieve 10 year contractual milestones.

Sydney, Nsw, Au

Key Deliverables : Development of pricing and promotional strategy both long and short term/tactical to meet revenue management and brand strategy requirements and implementation of systems and processes to measure effectiveness of implementationAchievements:- Introduced new markeplace analytics and performance measures and to improve marketplace effectiveness of pricing and build commercial acumen across the broader sales team- Lead a team to partner, influence and coach sales teams to effectively execute pricing and promotional strategy and realise revenue management targets resulting in net Revenue increases of over $60m per year- Provide strategic analysis and recommendations to Sales and Marketing Heads for successful introduction of NPD generating > $200M of new revenue- Rebuilt the function from the ground up, introducing increased analysis and planning capability and taking ownership of the broader revenue management objectives across the beer business to deliver price, volume and margin outcomes above target in each year.

The drinks association strives to be the pre-eminent supplier of information and commonly required business services to the Australian drinks industry.Key Deliverables : Provide financial expertise to support the board and CEO to design and implement strategy for the association. Achievements: - Delivery of new Drinks Strategic planning process leading to significant increase in member and board member engagement with the association- Support New CEO on transition to deliver results above budget and generate new services growth for first time in 3 years

Munich, De

Key Deliverables : Build new line of business to deliver revenue and profit growth through sales of Telecommunications products and services outside of Telstra. Achievements : - Built new team of Commercial/Contract Managers/Lawyers and financial controller from ground up to effectively support and deliver new business growth of >$100M over 2.5 years- Personally negotiated first products and services supply contract with Optus for Siemens in Australia.- Development of innovative product and infrastructure leasing model for ISPs in NZ which lead to a new line of business in AU/NZ

Munich, De

Munich, De

Munich, De

Cpa, Accounting

Bachelor Of Commerce (B.Com.)