As Operations Manager, I am point of contact for both residential and commercial new business endeavours. This involves establishing and nurturing client relationships from the outset for successful partnerships. Planning of on-site surveys, where I ensure a comprehensive understanding of the unique requirements of each client. To facilitate this process, I am actively involved in crafting and disseminating survey documents.Beyond the initial survey stage, I am intricately involved in the formulation of detailed quotes tailored to meet the specific needs and expectations of our clients. I proactively engage with potential clients to foster growth and secure new business opportunities.Beyond client interaction, my operational purview encompasses the intricacies of dealing with insurance documents, ensuring regulatory compliance. A significant facet of my role is the oversight and management of an on-site treatment team and subcontractors spread across the country. Employing innovative automation systems to optimise scheduling processes, enhancing efficiency and ensuring that project timelines are met consistently.I actively collaborate with a dedicated marketing company. Our collaborative efforts focus on enhancing website engagement, ensuring that our digital platforms effectively reflect the values and offerings of our organisation. My role as Operations Manager encapsulates a diverse range of responsibilities, from initial client engagement to overseeing operational logistics and strategic business expansion. By effectively managing these multifaceted aspects, I contribute significantly to the sustained success, growth, and reputation of the company within the industry.

As New Business Executive, my role revolved around cultivating relationships with both residential and commercial clients and being the initial point of contact for all new customers. Responsible for scheduling and planning surveys, ensuring a comprehensive understanding of client needs. From expertise gained in previous roles I was responsible for the write up of detailed quotations for management plans, providing clients with transparent and accurate information. Continuation in dealing with insurance applications. Contributed to the production of a widely valued 24-hour survey document, showcasing the companies commitment to efficiency and client satisfaction.

As a Customer Service Executive, my primary role revolved around establishing and maintaining positive relationships with new clients. Engage in effective communication to understand their needs and preferences, subsequently scheduling and booking surveys to ensure a thorough understanding of their requirements. Additionally, handling the administrative aspects of the client relationship by applying for and managing insurance documents and the closure of completed accounts, ensuring that all necessary details are accurately documented and finalised to the satisfaction of both the client and the company.

As an Operations Executive, my primary responsibilities revolve around coordinating and optimising various operational aspects within the company. Duties include managing logistics, vehicle services, customer appointments, and addressing customer inquiries.

Overseeing and management of store staff, including training and development, setting up and giving feedback on various tasks throughout the store. Communicating store goals to my team and developing plans for both short and long term. Recruiting of new staff through extensive hiring procedures. Communicating with senior management teams in the business on various topics such as sales, labour, loss prevention. Creating an environment that is customer friendly and interactive to both improve sales and give a positive experience for all customers. Creating employee schedules on a week to week basis using the labour directive given by head office. Managing the payroll of all my employees using dedicated software. Coordinating with various contractors such as cleaners, shop fitters, concession staff. Handling and depositing money taken by the store on a weekly basis.

Taking the role of Duty Manager within the store as the most senior member of staff. Setting up members of staff with daily tasks and following up to give regular constructive feedback. The monitoring of targets for both the store and employees, recording these and reporting back to the various departments on performance. In charge of the yearly night shift team, making sure the store is ready for trading by the start of each day. Flexibility to move around the country to cover various stores for various reasons such as management cover, head office visits.

Step in for regular teachers during their absences, ensuring the continuity of education. Manage classrooms, deliver lesson plans, and engage students in a positive learning environment.

Planning and delivery of all national curriculum subjects. Selection of appropriate resources to meet the needs of individuals. Promoting and monitoring achievement and attainment of all children. Developing an environment conducive to the enhancement of learning and encourage children to engage. Working with a team of professionals to bring about outstanding practices. Communicating with parents about their children and working in partnership with them.

Supporting the class teacher in the education of children. Advising on the technical provision on computer systems within the school. Developing an educational after school activity using computer games to aid in the improvement of mathematical skills. Reporting findings to the headteacher and governing body, to emphasise the importance of play in education. Teaching basic computer skills tothe local community including word processing and spreadsheets.

In charge of running a specific department, reporting and following up on sales targets to management. Producing reports to help aid in the merchandising of my department. Oversee the daily duties of staff and monitor outcomes. Resolving and following up on customer issues. Communicating with head office and other stores across the country to aid the smooth running of the company.