Senior Technical Support Specialist
Administration of paperwork, entering data into inventory software.Adherence to company policy and strategic planning.Assisted in training/Mentoring of new employeesServicing of Several onsite computers, including hardware and software Installation and troubleshooting.Offer support to customers in Windows 7, 10, Server, Citrix, and HL7 environments.Ensure outstanding customer service.Conduct senior-level customer callbacks to collaborate with various departments in finding swift resolutions to customer concerns.