Expert in Business Process Management (BPM) in finance, esp. insurance companies, optimizing sales, service and claims processes in health, life and property/casualty sectors.Process documentation and analysis (modelling, structuring, data analytics, process mining etc.).Process improvement, automation, digitization of business processes, esp. using Lean Management, Six Sigma and RPA tools.Business and requirements analysis.Organizational development, esp. establishing agile… Show more Expert in Business Process Management (BPM) in finance, esp. insurance companies, optimizing sales, service and claims processes in health, life and property/casualty sectors.Process documentation and analysis (modelling, structuring, data analytics, process mining etc.).Process improvement, automation, digitization of business processes, esp. using Lean Management, Six Sigma and RPA tools.Business and requirements analysis.Organizational development, esp. establishing agile structures.Project Management: agile and 'classic'. Show less

Business Process Management, i.e. Process Improvement, Design and Modelling. Implementing BPM systems. Project Management. ICT Business Analysis. Organizational Design and Transformation.

Leading Lean Six Sigma projects (DMAICs). Conception and implementation of a process management system at Asstel incl. the core business process model / architecture, an IT-supported process controlling system and the process organization (role model). Business analysis and requirements management for IT-based process improvement measures and tools. Service Owner of the workflow management tool Saperion.