Tim Gonzales Email and Phone Number

With years of experience in the fast-paced crypto industry, I've honed my skills in blockchain technology and cryptocurrency markets. As a Community Manager (CM), I've utilized a range of skills to propel business objectives forward.My accomplishments include crafting engaging social media content and optimizing channels for utmost reach and engagement. My efforts have also increased brand awareness and initiated depositor and volume-centric campaigns with relevant teams and KOLs (Key Opinion Leaders) within local markets.I've also managed a dynamic community of over 40,000 investors and traders in the SEA market, fostering a vibrant and engaged community. My campaigns have resulted in a staggering 7 million views across Facebook, YouTube, and TikTok.https://fb.watch/nDWg34D6GD/?mibextid=cr9u03

I understand the importance of creating a space where users feel comfortable engaging with oil prices. I have managed and grown a 15,000-member community of motorists through Facebook group, an independent initiative that aims to save money on fuel prices by locking fuel at an earlier price and redeeming it later. My role included creating organic content, which was later shared in one of the largest financial literacy groups in the Philippines. Up to date, community members find this useful in learning how the product works and staying updated with the latest oil price movements.

As a Community Manager and startup team member, I have been able to leverage my skillset through the establishment of customer service processes as a Customer Success Manager. My passion for helping others allowed me to take things on a macro scale by creating an investor community on Facebook and Telegram.I was able to grow a crypto community with 27,000 members on Facebook and 3,200 members on Telegram. In this role, I had the chance to constantly communicate with the community members through crypto groups, webinars and weekly telegram voice chats to build a strong relationship between the community and the company. Furthermore, I conducted social listening across both Facebook groups and Telegram by moderating PDAX's communities as well as posting engaging content in our official communities and other crypto groups.I was also responsible for planning, executing campaigns, managing crisis, events, initiatives and collecting user’s feedback via FGD sessions. Additionally, I had experience working with KOL influencers such as YouTube or other Facebook Groups to help promote our marketing campaigns.

In addition to creating an investor community, I also oversaw support channels using CRM tools such as Zendesk and Salesforce.I contributed content for the PDAX Help Center and collaborated with cross-functional teams to ensure visibility and alignment between departments. I was also responsible for overseeing escalations for assigned accounts as well as my team's.I worked closely with the product team in order to prioritize customers' needs, while educating new traders on basic spot market trading. Moreover, I analyzed technical issues & trading disputes with quality assurance, operations & senior managers while also working closely with Compliance for any account specific concerns. This included conducting enhanced due diligence & investigating fraudulent transactions as well attending AML & Data Privacy company-wide trainings. Furthermore, I supported marketing campaigns/strategies throughout the process.

I handled 15-18 customer service representatives while managing day-to-day operations for nesting & production. I took part in various trainings, including FGD with colleagues from different departments (quality,training and recruitment), Six Sigma Lean Training, Leadership Training for Supervisors and received the Legendary Team Lead award for Alorica - July Fiscal 2015 more than 80% met balanced scorecard. My top KPIs in the account where I worked at were CSAT/Sales Rate.