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A highly regarded, effective and experienced IT manager with responsibility for technology innovation, excellent all-round business skills and over 18 years experience in airlines and utilities obtaining vital industry and commercial knowledge. Able to establish and maintain constructive relationships with stakeholders at all levels in an organisation or supplier (including offshore). Competent at working in unpredictable and ambiguous environments to pro-actively deliver a diverse range of successful, innovative and high-quality IT solutions that deliver immediate business value; using knowledge of technology, customer and industry trends along with strong project management, business analysis, communication, risk assessment and decision-making skills.Recent activities include trialling wearable technology with airline customer service staff (using Google Glass and Sony SmartWatches) and operational staff (using Samsung Gear S watches) at Heathrow Airport and the deployment and testing of iBeacon (Bluetooth LE) technology to ease the passengers' journey through the airport and offer relevant promotions and information.
Meridian Fm Radio
View- Website:
- meridianfm.com
- Employees:
- 13
- Company phone:
- 0345 026 2658
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Radio Presenter And ProducerMeridian Fm RadioCrawley, Gb
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Head Of Emerging TechnologiesSse Plc Oct 2017 - PresentPerth, Perthshire, GbReporting into the Chief Technical Officer (CTO), providing leadership, direction and technical expertise to a team of Emerging Technology professionals and managing a balanced portfolio of ideas to assess, foster and, where appropriate, deliver cost effective and valuable solutions to SSE business areas using an agile approach.Promote and encourage technology innovation across SSE in constant pursuit of new answers and the delivery of a fresh and current approach. -
Acting Head Of WorkplaceSse Plc Nov 2019 - Aug 2022Perth, Perthshire, GbReporting to Head of Group IT Services and responsible for managing development teams working across a number of shared corporate platforms and applications, including Office 365, ServiceNow and OpenText Content Server.
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Radio Presenter And ProducerMeridian Fm Radio Nov 2021 - PresentEast Grinstead, West Sussex, Gb
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Senior Manager - Integration, Development And InnovationVirgin Atlantic Sep 2015 - Jun 2017Crawley, GbResponsible for establishing and managing centres of excellence for business intelligence, data integration (ETL) and services (API), rapid application development (desktop, mobile and wearable) and digital workspace (SharePoint and associated O365 technologies).This included defining and delivering against a series of 1-3 year plans to create a properly managed, scalable and responsive services in the above areas.In addition, I chaired and managed the Innovation Taskforce - designed to explore ways of introducing new technology within the airline. This was archived through small, real-world trials and PoCs to learn as much as possible about the technology, the practicalities of deployment and the benefits to the business. -
It Innovation And Development ManagerVirgin Atlantic Apr 2011 - Sep 2015Crawley, GbResponsible for leading Virgin Atlantic's technology innovation initiatives across all areas of the airline's operations. Recently this has included running a wearable tech trial (using Google Glass and Sony SmartWatches) and iBeacon trials with Apple Passbook, both in collaboration with SITA Labs.In addition, I am also involved in rapid application development and manage a team of IT Solution Delivery Specialists who deliver both innovative and tactical business solutions.
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It Innovation Consultant / It Solution Delivery SpecialistVirgin Atlantic Nov 2007 - Apr 2011Crawley, GbEstablished and maintained effective relationships with colleagues in IT and the business to promote the team and department, understand the needs of the business and work together to identify, analyse and prioritise opportunities where technology could immediately improve business efficiency, provide greater business value or feed into longer term solutions for the business areaProduced technical and non-technical documentation for both IT and business audiencesCarried out monthly resource and project planning for the team and produce end-of-month performance reportsSuccessfully managed and delivered IT Lite and IT Innovation projects, including carrying out rapid fit-for-purpose application development (using ASP, VB, C#, JavaScript, SQL or Office products), deployment of off-the-shelf systems/packages, carrying out testing and providing training and support to the businessMaintained an understanding of a broad range of technologies by carrying out desk-based research, attending seminars and conferences, and meeting with other organisations, vendors and colleaguesEnsured work was carried out on schedule and to budget; in line with established procedures and service levels
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E-Enablement AnalystVirgin Atlantic Nov 2004 - Nov 2007Crawley, GbManaged and developed e-Enablement and self-service projects and ensured successful delivery.Proactively identified areas where e-Enablement/self-service could improve organisational efficiency.Produced statement of requirements and technical specifications for projects.
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Team Leader, Data Systems ManagementVirgin Atlantic Jun 2003 - Nov 2004Crawley, GbResponsible for managing a team of three IT professionals and third party suppliers supporting the company’s service management (helpdesk system), data protection (backup) and event monitoring systems.Responsible for managing a budget of £100,000, carrying out cost/benefit analysis and supplier negotiations.Ensured all team members had regular reviews and up-to-date objectives/personal development plans. Provided support and encouragement to team members to help them achieve their full potential.
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Senior It Support Analyst / It Support AnalystVirgin Atlantic Sep 2000 - Jun 2003Crawley, GbProvided first and second-level desktop support and system administration for 3,500 users worldwide (including on-call out-of-hours support) and prioritised workload to resolve issues within agreed service levels.As a Senior: responsible for shift team of four IT professionals providing 24x7 support.
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Freelance Producer/PresenterBfbs Apr 1996 - Jun 2001Gerrards Cross, Bucks, Gb -
Technical OperatorBfbs Jan 1996 - Sep 1996Gerrards Cross, Bucks, Gb
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Senior EngineerIntelfax Limited Feb 1997 - Sep 2000Responsible for day-to-day management of three Novell networks, corporate email system, workstation hardware/software and teletext/subtitling hardware/software at 30 sitesResearch and implement software and hardware solutions for teletext/IT systems
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Editor (Interactive Services)Intelfax Limited Sep 1996 - Feb 1997
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Teletext JournalistIntelfax Limited Apr 1995 - Jan 1996
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Production Assistant (News And Sport)Bfbs Oct 1994 - Apr 1995Gerrards Cross, Bucks, Gb
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Technical Support AssistantBfbs Sep 1993 - Oct 1994Gerrards Cross, Bucks, Gb
Tim Graham Skills
Tim Graham Education Details
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The Open UniversityInformation And Communication Technologies With Business Management -
The Open UniversityInformation And Communication Technologies
Frequently Asked Questions about Tim Graham
What company does Tim Graham work for?
Tim Graham works for Meridian Fm Radio
What is Tim Graham's role at the current company?
Tim Graham's current role is Radio Presenter and Producer.
What is Tim Graham's email address?
Tim Graham's email address is ti****@****gin.com
What is Tim Graham's direct phone number?
Tim Graham's direct phone number is +4412935*****
What schools did Tim Graham attend?
Tim Graham attended The Open University, The Open University.
What skills is Tim Graham known for?
Tim Graham has skills like Business Analysis, Management, Project Management, Team Leadership, Airlines, Stakeholder Management, Project Planning, Team Management, Software Development, Aviation, Leadership, Training.
Who are Tim Graham's colleagues?
Tim Graham's colleagues are Appau Joseph Jackson, Martin Robertson, Tracy Lamb, Sue Whitting.
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