Tim Granger Email & Phone Number

United States

As a Change Management Analyst at Velera, I play a crucial role in assessing proposed changes to ensure their seamless integration into overall systems. I maintain robust procedures for recording and reporting modifications, cultivating a culture of transparency and accountability within the organization. Day-to-day, I collaborate closely with development and infrastructure teams, facilitating smooth execution of installations and post-installation activities. In addition to operational responsibilities, I prioritize building and maintaining strong relationships across departments and teams. My dedication to ITIL principles ensures efficient teamwork and successful delivery of project commitments. With sharp attention to detail and advanced analytical skills, I consistently produce insightful reports for senior leadership, guiding strategic decision-making in Change Management. My profound understanding of ITIL frameworks enables me to navigate complex project plans and business issues adeptly. Through effective communication and collaboration, I drive incremental value delivery while promoting continuous improvements in the Change space.Other Responsibilities:• Weekly CAB Meetings• Weekly Post Implementation Reviews• Weekly Standard Change Review• Unauthorized Change Meetings

Rancho Cucamonga, California, United States

Responsible for the overall change management process.

Natick, Massachusetts, United States

As a Service Delivery Assurance Specialist, my primary responsibility was to establish and maintain an effective governance framework for service delivery operations. I worked closely with cross-functional teams to ensure compliance with service level agreements (SLAs), track key performance indicators (KPIs), and drive continuous improvement initiatives to optimize service delivery processesAs a Change Manager (CM) I performed day-to-day operational management of the ITIL Change Management process, and Problem Management process. CM will coordinate maintenance weekends, perform reporting, and assist the Change and Release Management Process Owner in process and tool maturity and growth.I was responsible for facilitating change management risk assessments and approval processes for internal changes as well as 3rd party, cloud, and vendor changes. This is inclusive of approval processes which occur online and leading the Change Advisory Board (CAB) Meetings. I was involved in collaboration across all levels of IT technical staff and management as it relates to oversight, enforcement and improvements to the change management processes.

Framingham, Massachusetts, United States

The GSC Operations Specialist (OS) is the primary point of contact serving as the GSC liaison for pre-assigned accounts. The OS oversees the lifecycle of all Global Service Center (GSC) related tasks for assigned clients. The OS will manage the execution of all GSC deliverables. This role is responsible for execution and customer satisfaction while aligning to Dimension Data Policy in our Managed Service tier.

Framingham, Massachusetts, United States

Held accountable for demonstrating a high degree of initiative, excellent organization and coordination skills, and leadership abilities to manage day-to-day call center operations and to contribute to the operations management team. Provide leadership and guidance in the planning and execution of initiatives which improve processes and procedures, workflow and scheduling, client satisfaction, service quality, and team performance and productivity.

Framingham, Massachusetts, United States

Marlborough, Massachusetts, United States

Westford, Massachusetts, United States