With over 25 years of experience in cloud service delivery and technical support, I am a seasoned and versatile Senior Service Engineer at Microsoft, where I drive impactful incidents to resolution and improve the Exchange online service for enterprise customers. I have multiple certifications in blockchain technologies, which reflect my passion and expertise in digital sovereignty and first principle thinking.I am also the Chief Digital Sovereignty Officer at Entranet, a leader in the home automation and systems space, where I ensure that our users have absolute control and ownership of their data and usage. I am motivated by the vision of changing the world for the better through technology and people.