Senior Director, Predictable Customer Experience Transformation Lead
CurrentI lead the PCx team which focuses on transforming the end-to-end customer experience through a series of initiatives focused on commercial, supply chain, product master data and technology improvements utilizing a multi-year, phased approach. In parallel , I partnered with Porsche Consulting to lead a Value Analysis Value Engineering initiative focused on improving material cost of Ultra Low Temperature Freezers by 16% with a team of cross functional leaders and members representing R&D, Product Management, Procurement, Regulatory, Quality, Operations, and offshore Engineering.