Tim Hamlin Email and Phone Number

With over 10 years of experience in customer success, I am passionate about delivering value and satisfaction to educators and learners in the EdTech sector. As a Customer Success Manager at SmartLab, I work with a diverse portfolio of clients to help them adopt and optimize our innovative learning solutions. I leverage my credentials as a Certified Customer Success Manager Level 1 and my domain expertise in education, educational leadership, and curriculum development to provide tailored guidance, support, and training to our users. Previously, I was a Team Lead for Customer Success at Gale, where I managed a high-performing team of customer success specialists and oversaw the retention and growth of our accounts . I am driven by the mission of empowering educators and learners with the best tools and resources to enhance their learning outcomes and experiences. I am always eager to learn new skills, collaborate with others, and contribute to the success of my team and organization.