At Comprehend Inc. I set up computers and peripherals, fix hardware and software problems, and assist users with technical issues. I troubleshoot network connectivity problems while following system security rules. I keep records of support interactions for later use. I also lead training sessions to improve user skills and apply new technologies to make IT operations better.My key accomplishments include:• Led migration from Avatar to Avatar NX, enhancing system efficiency and functionality.• Implemented and oversaw maintenance of the Avatar EHR system, streamlining electronic health record management and improving user experience.