• Front Desk Operations all shifts• Scheduling including staff selection and performance reviews• Daily totals including tracking, budgets and payroll• Coding and entering invoices• Data entry in various programs including ADP, Dayforce WAN, OnQ Insider and spread sheets

Responsible for providing weekly forecast and variance reports, goals and budget up dates. As part of the company revenue management team providing market comparison, trends and rev-par. Responsible for hotel packages, promotions and special events along with market strategies. Created and maintained relationships with key accounts.Additional responsibilities included but not limited to answering incoming calls, input of reservations, maintaining hotel phone system, in charge of hotel’s master locks and key card system, creating employee email accounts, updating web site and third party sites, Travel Agent commissions, on going teem building with all internal departments

Effectively transitioned between business analysis, sales optimization and daily operations of a 42 year old distressed hotel without sacrificing exceptional guest service or cost-effective measuresResponsible for raising average daily rate and realistically forecasting group profitabilityManaged multiple distribution channels and on-line reservation systems along with in-house communication and computer resourcesPrepared weekly forecasts and variance reports, goals and budgets and standard hotel reportsTrained reservation and desk clerks in pricing strategies and selling techniquesPartnered with convention bureaus and tourism partners in comparing markets, trends and rev-par Processed detailed information for submission to various partners, including the STR reportAnalyzed historical demand, regional, seasonal and competitive factors from multiple sourcesUnderstood and optimized unique attributes of landmark independent hotel for better market shareDesigned and promoted special hotel travel packages and promotions o drive revenueCreated and maintained hotel website applying consistent marketing messageFollowed economic and industry news; explored new revenue opportunitiesManaged reservation department; maintained relationships with key accounts, networked to develop new contacts and acted as representative for hotelApplied knowledge of various hotel departments as to how each impacted hotel’s bottom lineMulti-tasked and maintained clear communications with guests, staff, management and ownersWorked as part of executive management, handling daily operations and problem resolution

Responsible for cash flow along with credit card processing and daily audit both opening and closing of cash drawer. Responsible for ordering and stocking merchandise. Facing and rotation of store shelves and coolers.Responsible for appearance of the store inside and out including sweeping, moping, walk in coolers, shelving, counters, glass and doors.