Tim Hazen Email and Phone Number

Plan and guide the development of the digital customer experience around annuity contracts across the enterprise covering traditional Capex solutions and emerging aaS installed bases. The solutions will include focusing on strategies across the direct and partner engagement business models. Develop ROI financial models to guide investment focus. Align with Partner communities on business requirements and enablement.

Business Program lead for HPE's Support Center digital transformation. Built, deployed and managed several governance models to manage various aspects of the business. Key focus areas included risk management, roadmap updates / traceability, stakeholder alignment, and foundational business process for a large complex organization. In addition I lead a focused tiger team evaluating key enablers to bring higher value to the project.

Oversee the WW Business Intelligence team and Business Management team for the Installed Base. The BI team is partnering with IT to develop a company wide solution for all to data mine the installed base across all the various contract and asset silos to better understand the customer following strict privacy guidelines. The BI team develops solutions in Qlik, VizLib and Power BI to enable the business planners at WW and Geo level to understand performance and target markets for action. The Business Management team rolls up a weekly executive summary on the pulse of the business. The team also focuses on complex areas of the business due to technology or service umbrellas to streamline and optimize the management of those areas.

Manage Sales Enablement teams focused on HPE Pointnext (Technical Services) Annuity installed base for North and South America business. Three main teams of Business Intelligence, Sales / Management programs and Go-To-Market business growth and management teams. The BI team is focused on building world class business processes to extract, enhance and distribute books of business to our inside, field and partner sales teams. The program teams are focused on critical components of the complex annuity space around renewing, converting and up selling service contracts. The program team is also focused on company integrations working to integrate the books of business from acquisitions into a streamline process for managing the complete annuity. The GTM team is focused on business strategy, business enablement and business execution teaming with our HPE sales and partner sales teams.

Guide a team of business information architects to explore, analyze and present insights and business tools to our annuity sales teams and channel partners with the purpose of driving improved business performance in our Technical Services Annuity industry. Our challenge is taking vast amounts of disconnected data and transform that into usable information. Then taking the usable information to build insightful guiding business knowledge leveraging the latest tools and prediction algorithms. This is a core team of business and analytical knowledge that must collaborate with, train and lead extended teams across the world to achieve our objective. This position is in addition to my other Channel Sales Enablement Position enabling me to guide a team that develops the solutions and a team that is the consumer of the solutions.

Analyze and guide the focus and investment on the HP business that flows through the Indirect teams. Team with sales and customer operations to aid in bringing the best available IB information to the sales/channel to enable improved renewal, conversion and growth. Partner with HP WW to bring the best tools and processes to the AMS to aid efficient and accelerated performance. Manage a team of Business Developers

Oversee TS Annuity business management of the TS Annuity Base. Manage executive dashboards, communications and country business reviews for North and South America TS business. Streamline and simplify communications and business analysis, capturing country level performance.

Team lead of a core group of Business Developers aligned to the North and South America Technical Services Business. Core focus is on renewal, conversion and growth of HP's technology support business.

Postioned and sold HP services to fortune 50 accounts in the mid-west. Focus was on HP Consulting and HP Technical Support. Renewed and grew a complex custom installed base of services.

Organized and Lead Sales Pursuit teams developing custom service solutions for global and fortune 50 customers.

Managed devlivery and revenue for custom services of a global 50 account. Covered US and Canada sevices, spanning 7000 locations.

Managed the overall delivery of HP services to a top insurance company distributed across North America. Services included mission critical, same day break/fix, four walls support and a complex solution of integrated solutions with the customer's IT organization.

Maanaged a district of Account Support Consultants covering printing, desktop, server and OS technologies.

Field Support Engineer focused on desktop, printing, server and storage technologies. Supporting the customer in a variety of OSs and integrations.

Managed world wide support escalations for OS and database products related to the CSY (Commercial Systems Division).