Tim Hearn Email & Phone Number

The Belfry, Lichfield Road, Sutton Coldfield, B76 9Pr

Birmingham, United Kingdom

Birmingham, United Kingdom

Crewe, United Kingdom

• Responsible for all Aspects of the golf operation and greenkeeping department1. Membership Sales and membership retention (14.6% increase YOY)2. Promoting pay and play tee times and manage the rate strat-egy on a daily basis, through teeofftimes.co.uk, onlineteetimes, Groupon, Living Social (4.4% YOY)3. Retail revenue increase and shop layout, presentation improvement (10.2% increase YOY)4. Buggy, trolley hire sales increase and presentation and maintenance. (23.2% increase YOY)5. Lesson income and driving range income increase revenue and improve the offering and presentation of the driving range (18.8% increase YOY)6. Active marketing to the surrounding area of all areas of the business, to drive new business in and promote the facilities.7. Driving the staff to perform on a daily basis and upsell to all clients who walk through the door. Strive to improve customer service to ensure customers enjoy the experience and come back again.8. Active payroll management9. Forecasting revenue on a weekly basis with the other Heads of golf in the group and the group manager to ensure collec-tive thinking and collective revenue drive.10. Monthly heads of golf meetings to continue to drive sales and improve strategy. (Group £150k up YOY)11. Work closely with the clubhouse manager to ensure all F&B and C&B and Golf events are managed efficiently in the club-house and the conference suite. Generate new events for members and visitors alike to improve the social scene.12. Manage the greenkeeping team, course has improved year on year through excellent feedback from Members and Visitors alike.

Brigg, Lincolnshire

Overseeing all golf aspects at Forest Pines Golf Resort reporting directly to the GM.1. Membership retention and increasing membership 2. Managing the pay and play revenue by actively watching the local rate strategy and increasing revenue and tee time occupation by driving 4 ball tee times through offers.3. Increasing retail revenue, and increasing corporate upsells to all corporate and society groups. Introduced a corporate brochure and website to use to upsell, along with prize tables for groups.4. Drive buggy revenue through ensuring all golf reception staff are incentivized to sell buggies to all individuals. Increased buggy revenue by 9% on prior year.5. Active marketing of the business to the local market, and to previous clients with a clear revenue strategy to compete in the local area. Ensuring excellent customer service throughout the golf courses and check in process.6. Ensure customer service is driven and the staff strive to improve and offer excellent customer service. Lead by example and engage with all guests to ensure guest satisfaction.7. Actively meeting with the corporate companies after the day has concluded to attain feedback and start the re-booking process8. Ensure the smooth running of the golf course. 27 holes with 55,000 rounds with golfers playing all 3 nines means constantly pushing the marshalls to keep the golf course flowing. Success proven in the reduction of the num-ber of complaints by 90% since March9. Active management of the Golf forecast including, membership, residential golf, society golf, corporate golf, retail revenue, buggy revenue, lessons, including definite and prospect business.10. Tasked with completing the budget for all golf aspects for 2015, actively working with the revenue manager, financial controller and Director of Sales.11. Manages payroll with an efficient rota system – reduced payroll by £15k YOY with the same number of golfers and same number of staff.

Overseeing all on course services and Retail.Increased revenue by 20% on 2012 for 2013.

Acting Director of Golf at The Belfry

Look after membership, handicaps and competitions for the individual members at the Belfry

The Belfry

Responsible for the Golf Operations Department at The Belfry reporting directly to the Director of Golf

Managed the day to day business with over 100,000 rounds.

Professional Golf, Golf

Golf Management