Tim Heath Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Leader of Telstra's Experiential Operations team, responsible for Experiential Events , Customer Insight Centres, Telstra Diamond customer advocacy program and Operations for the Enterprise Marketing and Commercial Steering Group.

Sydney, New South Wales, Australia

Lead financial and operational performance, including management financial spend against budgets (opex, labour, capex, marketing) and delivery of productivity requirements. Delivered operational transition of the Enterprise Commercial and Marketing function to a new matrix operating model of Agile@Scale where work and resourcing was separated in to cross-company Chapter model. Leadership of a team of resources responsible for the 'Diamond' customer advocacy program, operational aspects of the Customer Insight Centres, program governance and operational improvements, and the sales enablement platform.

Sydney, New South Wales, Australia

Management of Telstra Enterprise’s marketing budget, governance and operational performance, ensuring alignment with strategic marketing plan, critical priorities and business objectives. Developed data-driven analysis and strategic recommendations to improve outcomes, delivered improvement initiatives, and ensured productivity program objectives were achieved.

Sydney, Australia

Executing and improving marketing operations and delivering strategic projects within Chief Marketing Office in support of marketing outcomes for Telstra Enterprise.

Sydney, Australia

SMS Management & Technology (SMS) [ASX:SMX] was a leading Asia-Pacific consulting, technology and systems integration company employing over 1,700 professionals throughout Australia and South-East Asia. Tim worked across a number of roles during his time at SMS Management & Technology, across both consulting and internal positions including:Program Manager - Global Contact Centres Productivity Program, TelstraProject Manager - Reserve Bank of Australia (RBA) Digital Cheque Clearing, Fuji Xerox Australia (FXA)Program Governance - Safe Home for Life Program, NSW Department of Family & Community Services (FACS)Program Governance - Business, Enterprise & Government Marketing, TelstraAccount Director - Responsibility for sales, account management and business developmentProject Manager - Organisational Re-Structure Systems Support, Leighton ContractorsProject Manager - Moving with Telstra, TelstraSenior Business Analyst - Digital Consumer Service, TelstraProject Manager – Business Names Intensive Support, Australian Securities & Investment Commission (ASIC)Project Manager – Business Names (Search), ASICProject Manager – External Portals (Search), ASICProject Manager – Desktop Refresh Program, Australian Energy Market Commission (AEMC)Senior Business Analyst - Enterprise Correspondence System, ASICNSW Delivery Manager - Responsibility for managing the delivery of projects, quality processes and resourcing for SMS M&T NSWProject Manager – Electronic Publishing, AEMCProject Manager – Document & Records Management, AEMCTim also performed additional roles including Practice and Site Leader positions.

Sydney, Australia

• Business process analyst responsible for process improvement and change initiatives, including those undertaken as part of the rollout of Lean Six Sigma through the parent Masterlease group into Interleasing Australia, a wholly owned subsidiary of GMAC Financial Services.• Led and assisted development and delivery of over two dozen process improvement initiatives, including fringe benefits tax (FBT) reporting and new product development projects such E-Tag management and involuntary redundancy insurance.• Managed improvements to the FBT reporting process for the 2007 year, which established delivery of accurate and on-time customer reports for the first time since 2002.

Sydney, Australia

• Consultant providing contracting and outsource services with particular focus on customer and managed service support. Key clients included Telstra and Optus.• Set up the Common Response Group (CRG) for the Telstra Business Secure product; worked for Telstra eBusiness Services on the support helpdesk for Telstra’s legacy EDI network, X.400; and was part of a team outsourced by Optus to provide customer service support for their SmartPay credit card payment system.

Sydney, Australia

• Developed web sites for businesses, formalising their information needs and translating them into a workable web structure, design and format.

Master Of Commerce, Business

Awarded Vice-Chancellor's Commendation for Academic Excellence Awarded Merit Certificate for Outstanding Academic Achievement Awarded.

Bachelor Of Business, Computing And Information Systems

Management sub-major