I work closely with our operations/logging team and developers to ensure internal systems are fully functional. When issue arise, I work as the first line of defense to troubleshoot issues and resolve if possible. If escalation is necessary, I gather all relevant information and provide it to the proper team to streamline fixes and decrease downtime.

Served in technical support role, replying to emails and answering phone calls from college and professional coaches who utilize the Synergy Sports video and analytic platform. Role included but not limited to:• Providing technical support and troubleshooting for a variety of products; Synergy Sports has 10+ apps and websites supporting basketball, volleyball, hockey, baseball and softball coaches worldwide.• Supported users on Windows and Mac devices, as well as mobile devices.• Connected with clients over GoToAssist to provide remote technical supportand product training• Supported other platforms as needed, including Synergy Stats and Sportradar's Radar 360 product

Engaged and developed business relationships with prospective clients in North America and Australia. Worked with small to medium sized businesses who were exploring Pipedrive as a CRM solution. Role included but not limited to:• Conducted product demos via Zoom with potential clients; showing thesystem capabilities and answering questions on the spot• Helped answer questions in detail on system functionality and best practices to ensure a high quality customer experience and ensure high sales conversation rate• Negotiated potential discounts and other perks in order to close deals and meet sales quotas• Provided positive customer experience as a "face" of the company for potentialclients• Co-hosted webinar sessions with a European Account Executive in which we overviewed how Pipedrive can streamline the sales process for potential clients, presenting slides and an interactive demo for potential clients who are asking questions via chat

Title says Business Analyst, actual role more in line with that of a Product Owner/Manager. Helped lead the rollout of a new inventory management system utilized in Comcast Retail stores. Assumed a key role in project after the Comcast Project Manager switched to a new role and was not replaced. Responsibilities included but not limited to:• Prioritized development and testing efforts for Transcendent development team working on an accelerated release cycle at the request of Comcast• Managed daily sessions with Comcast testing team, helping to define requirements for new enhancements and reviewing any potential defects found during testing• Created all User Stories and Acceptable Criteria based off managing a backlog of open issues reported by Comcast. This was organized properly using known Features and Epics, allowing Transcendent Senior Leadership easy insight into the status of all aspects of the project• Created detailed Release Notes to correspond to weekly releases. These Release Notes were shared to key Senior Stakeholders at Comcast as way to track critical milestones • Led design meetings with key stakeholders from Comcast to adapt prior development request to meet new requirements, often needing to find creative solutions to meet customer request while maintaining data and system integrity• Took the lead on the Reporting needs for overall project, working with Comcast to define data definitions and requirements, as well as creating initial SQL needed to query information from Transcendent’s database. This was done to help streamline the development effort due to lack of planned resources from both Comcast and Transcendent.• Created Functional Summaries and other Statement of Work style documents to be approved by Comcast prior to Transcendent development efforts began.• Created detailed API documentation for new Transcendent API using Postman

- Served as Graduate Assistant for 2018-2020 seasons and interim Video Coordinator for 2019-20 season- Handled multiple projects at one time, managing a group of 8+ student interns to ensure practices or events were set up to be ran effectively- Worked with Assistant Coaches to create scouting reports and film for upcoming opponents- Helped on court during practice and player workouts- Was a key member to the 2019 CBI Championship team, which set a school record with 24 wins- Created recruiting graphics and videos for potential prospects

The Bench Mob NBA is a podcast started by 2017 Alumni of Sports Business Classroom, covering a variety of NBA topics. Played instrumental role in producing podcast, managing website and expanding podcast reach. - Show was added to the AlmightyBaller Podcast Network, which later became known as Lineups

- Built scripts to mimic user interaction with Electronic Health Record systems for various hospitals- Parsed patient list to identify information that needed to be scraped in Python- Parsed patient information from patient list, including vitals, lab results and demographic information- Completed ETL Data Processing/Data Wrangling in Python- Passed JSON/Python dictionaries into Dascena's proprietary sepsis identification algorithm- Used BeautifulSoup or Regular Expressions extensively for data parsing- Monitored worker/controller data flow utilizing Postman API platform

- Was responsible for data mapping and gathering requirements for implementing new counties data feed into LexisNexis's system- Worked in a strictly adhered to agile environment with a focus on daily standups, sprint retrospectives, and grooming exercises- Wrote technical specifications to outline business processes and mapping data fields- Created, reviewed, and validated documentation for new data mappings- Identified information from a variety of data sources: CSV, websites, JSON- Wrote SQL queries to validate data was processed correctly- Coded logical and physical database descriptions and specify identifiers of database to management system- Developed User Acceptance Test (UATs) to be utilized by other business units

- Manage the entire Quality Assurance process for various frontend and backend applications, from project inception to release. - Coordinated projects with the Business Development team to assure they were developed accurately and on time. - Handled the entire software release process for multiple applications, including maintaining release notes, final testing, and deployment to production AWS environment. Rapid release schedule, typically deploying updates to multiple applications daily.- Built an automated testing platform in Python using Jenkins/Selenium Webdriver. - Also handled minor development tasks/bug fixes, which included coding in PHP, Python, HTML, CSS and JavaScript. - Managed office network and computer infrastructure for the entire company. In charge of all computers, internal servers and file shares, email services, phone system, and security systems. Established and maintained a daily file backup system and disaster recovery plan.- Frequently had to troubleshoot new problems and solve problems quickly.

Functioned as the Product Owner/Subject Matter Expert for mymidlandmortgage.com. Met with business units to see how the website could be leveraged to increase efficiency and make processes easier on customers. Role included but not limited to:- Developed technical specifications and design documents for all projects related to MyMidlandMortgage.com- Wrote business logic and generated new screen mockups for the website- Served as Subject Matter Expert for technology department and all business units for any website related issues/project- Developed and maintained project plans to monitor and track progress for external and internal stakeholders- Managed the relationship with the business unit owners and set appropriate expectations for the implementation of projects- Interpreted business processes and mapped to corresponding application functions (Workflows)- Identified and quickly resolved project roadblocks, managing risks and issues related to projects- Wrote and developed UAT requirements and managed testing process with external stakeholders- Reviewed feedback and internal reports to determine best course of action for enhancements

- Coordinated projects with the Business Development team to assure they were developed accurately and on time- Requirements gathering and writing of User Stories in JIRA- Built an automated regression testing system utilizing Python, Selenium and Jenkins- Implemented business logic to develop full regression testing documentation- Worked with cloud architecture. Deployed new versions of software to AWS utilizing EC2, Elastic Beanstock, Docker- Work with source control and build deployment tools such as Git and Bitbucket- Compiled daily release notes utilizing Confluence- Tested back-end API fulfillment system which powered multiple front-end e-commerce websites

Managed entire helpdesk queue for 150 person office. This included troubleshooting workstations, printers, phone system and entire internal network. Also in charge of on-boarding of new employees.

Managed the helpdesk. Server and network administration for internal network.

Founded FishWater Tees LLC with three other partners. Responsible for strategy, marketing, accounting, and all aspects of business operation. Helped obtain and maintain business partnerships with suppliers, screen printer, and stores. Established standards to accurately track inventory and online orders. Shipped all online orders and handled all customer support requests for the website.