Tim Helton Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Schaumburg, IL

• Providing business and technology consulting services to small and mid-sized businesses and associations. Focus on offering value-added, insightful, and strategic input to client business. Extensive knowledge and.
• Assess and create plans for solving business issues
• Research solutions to identify opportunities for competitive advantages
• Provide frameworks to ensure all business functions are aligned with business model
• Hardware/Software upgrades, implementations, deploymentsSelected Projects for a national general contractor and construction management firm:
• Research, assess, select, test, administer, and implement MDM solution

Schaumburg, IL

• Director, Database Solutions in the Cross-Channel Marketing organization, delivering multiple complex projects and operational improvement initiatives utilizing a variety of project management methodologies while.
• Built relationships with customers, becoming a partner in their business helping drive the direction of improving their marketing and analytical business, prioritizing their project streams, working to determine.
• Maintained strong relationships across all levels of the organization and client business ensuring open and ongoing communication and that technology, business, and application needs were addressed
• Managed conflict and addressed customer concerns that caused disappointment, dissatisfaction, or frustration for the customer
• Accountable for department budget and delivering against business goals while exceeding department revenue goals by up to 10% in a declining market
• Improved upon the highest client satisfaction ratings within the organization

Schaumburg, IL

• Senior Manager and Manager in the Database Solutions department in the Cross-Channel Marketing organization responsible for leading teams of 12 – 25 technical resources, project managers, and business analysts..
• Devised and began implementation of the strategy for hiring and training a near-shore team of resources in a newly established office in Costa Rica, resulting in a cost savings
• Led teams of technical and customer service resources in office and remote locations, supporting various clients in multiple verticals/portfolios
• Enabled the allocation of resources for all development and ongoing non-client support projects
• Partnered with and maintained strong relationships across all levels of the organization and client business ensuring open and ongoing communication and that technology, business, and application needs were addressed

Greater Chicago Area

Developed and maintained marketing databases. Became the DBA in a DB2 environment.