Tim Helton Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Schaumburg, Il

Providing business and technology consulting services to small and mid-sized businesses and associations. Focus on offering value-added, insightful, and strategic input to client business. Extensive knowledge and experience proficiently handling complex mission critical projects under extreme time constraints.• Assess and create plans for solving business issues• Research solutions to identify opportunities for competitive advantages• Provide frameworks to ensure all business functions are aligned with business model • Hardware/Software upgrades, implementations, deploymentsSelected Projects for a national general contractor and construction management firm:• Research, assess, select, test, administer, and implement MDM solution • Research and assess solutions for storing and delivering video based training

Schaumburg, Il

Director, Database Solutions in the Cross-Channel Marketing organization, delivering multiple complex projects and operational improvement initiatives utilizing a variety of project management methodologies while leading 45 cross functional team members including managers, project managers, technical resources, and business analysts. Responsible for orchestrating resources to ensure operational success in the areas of client satisfaction, project coordination, technical direction, future planning, and SLAs, while aligning client and department priorities with corporate objectives.•Built relationships with customers, becoming a partner in their business helping drive the direction of improving their marketing and analytical business, prioritizing their project streams, working to determine project definition and business requirements resulting in a 3-10% increase in client satisfaction year over year and a net client retention rate of 95+%•Maintained strong relationships across all levels of the organization and client business ensuring open and ongoing communication and that technology, business, and application needs were addressed•Managed conflict and addressed customer concerns that caused disappointment, dissatisfaction, or frustration for the customer•Accountable for department budget and delivering against business goals while exceeding department revenue goals by up to 10% in a declining market•Improved upon the highest client satisfaction ratings within the organization•Identified/documented all activities within the department, resulting in the identification of redundancies and inefficiencies enabling .5 - 1.5 FTE capacity to be utilized in under-resourced teams •Successful implementation/leadership of near-shore team in Costa Rica, creating a cohesive unit with the US based teams while reducing costs•Led/approved all recruitment, hiring, coaching, development, and performance evaluation of department staff to ensure alignment with corporate goals

Schaumburg, Il

Senior Manager and Manager in the Database Solutions department in the Cross-Channel Marketing organization responsible for leading teams of 12 – 25 technical resources, project managers, and business analysts. Responsible for the accurate and timely delivery of complex client marketing solutions including development, enhancement, analytics, execution, and ongoing support of marketing databases for a variety of verticals/portfolios.•Devised and began implementation of the strategy for hiring and training a near-shore team of resources in a newly established office in Costa Rica, resulting in a cost savings •Led teams of technical and customer service resources in office and remote locations, supporting various clients in multiple verticals/portfolios•Enabled the allocation of resources for all development and ongoing non-client support projects•Partnered with and maintained strong relationships across all levels of the organization and client business ensuring open and ongoing communication and that technology, business, and application needs were addressed

Greater Chicago Area

Developed and maintained marketing databases. Became the DBA in a DB2 environment.