APMP Member and Certified APMP Practioner; Shipley Proposal Methodology

To write and project manage the end to end compilation of International and National tenders including the Public Sector. skills include commercial analysis, executive summary writing, full point by point response following APMP best practices and create the contract and manage negotiations with the customer and EELegal.I engage with customers at all levels - IT/Telecoms and Purchasing Mangers as well as at Director & MD level. Attend meetings pre, post and during the tender exercise to discuss our strategy, the completion and our proposition. Following a successful submission, I construct and negotiate the contract documentation. I work in line with the established bid process, meeting customer deadlines 100% to ensure a ‘best in class’ response to all customer requirements.

To write and project manage the end to end compilation of International and National tenders including the Public Sector. skills include commercial analysis, executive summary writing, full point by point response following APMP best practices and create the contract and manage negotiations with the customer and EELegal.I engage with customers at all levels - IT/Telecoms and Purchasing Mangers as well as at Director & MD level. Attend meetings pre, post and during the tender exercise to discuss our strategy, the completion and our proposition. Following a successful submission, I construct and negotiate the contract documentation. I w ork in line with the established bid process, meeting customer deadlines 100% to ensure a ‘best in class’ response to all customer requirements.

I was responsible for managing and improving the service relationship between Orange/EE and the customer on a number of strategic corporate accounts throughout the UK.. l ensured that all areas of service were managed in accordance with contractual requirements. I Completely owned the service relationship with the named strategic customers, I proactively identified account improvements and efficiencies whilst engaging the virtual Orange/EE team. I undertook the compilation and delivery of management information including monthly reports, SLA adherence and managed customer satisfaction using a customer scorecard. I Facilitated monthly service reviews with customers and proactively identifed key improvement areas whilst influencing changes on the account where appropriate. I have built and maintained relationships with key customer personnel and the EE/Orange business to maximize business opportunities. Role responsibilities included:• Ownership of service related customer issues with Orange • Negotiation of service element of contract set up as part of Bid team • Resolution of technical and service issues and in life.• Delivery and ownership of service improvement plans• Work closely with the office based customer service teams, including technical support functions • Work as part of a larger Service manager team• Work alongside Sales teams to support the customer• Pro-active and reactive contact with customers• Internal & External discussions regarding technical, complicated, sensitive & evaluative

Orange Bonus & Incentives Manager (Sales & Loyalty)The role was responsible for design, delivery analysis and review of the sales bonus scheme, ensuring the scheme was in line with cost centre budgets and has a positive impact on overall sales performance. I was also responsible for the promotion, development, tracking and reporting of sales specific incentives working closely with Marketing campaigns whilst Supporting business case development for funding providing cost benefit analysis• Maximise revenue generation opportunities through effective deployment of inbound and outbound sales bonus and incentive schemes.• Manage the “In life” effectiveness of the sales bonus scheme, through regular tracking and analysis of results against forecast.• Provide recommendations to senior manager for plan change or development to ensure bonus continually supports key sales drivers and financial targets.• Liaise with the Rewards Manager within CSOS to ensure clear visibility and alignment of bonus and incentive schemes to business drivers.• Liaise with the Sales Support Manager within CSOS to ensure all incentive plans are aligned to the sales strategy. Ensure all incentives are delivered in a format which meets the requirements of the sales operation, covering the objective, success criteria and measurement as well as rewards.• To ensure synergy between bonus & incentive programmes to ensure optimal cost benefit and consistency of message.• Create bonus plans (with financial concurrence) that drive positive sales behaviours and encourage sales people to deliver 100% of the time.• Work with communications to promote and generate sales focus and maintain momentum.• Line management, development and motivation of the bonus and incentive administrator(s)• Put in place processes to support quality & integrity assurance• Ensure operational SLA’s for delivery of bonus information are met and all deadlines for submission of bonus to payroll were met.